Account Services Specialist

Itron, Inc. • Liberty Lake, WA

4d • Hybrid

About The Position

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. At Itron, we help utilities and cities deliver reliable, sustainable energy and water to communities around the world through innovative technology and data‑driven solutions. As an Account Services Specialist, you will play a critical role in supporting customer success by providing advanced technical expertise, resolving complex service issues, and strengthening long-term customer partnerships. This role combines deep technical knowledge with a collaborative, agile mindset to ensure our customers achieve meaningful outcomes while contributing to continuous improvement across our products, services, and teams.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• Demonstrated experience in technical product support, customer service, or services delivery for complex systems.
• Strong troubleshooting, escalation management, and root‑cause analysis skills with an accountable, outcomes‑focused approach.
• Ability to work independently on complex issues while collaborating effectively across teams.
• Clear, authentic communication skills with the ability to explain technical concepts to diverse audiences.
• Experience tracking performance metrics and using data to drive service and customer experience improvements.

Nice To Haves

• Experience supporting technology solutions in the Utilities & Energy industry.
• Familiarity with IT/OT environments, service management practices, or regulated operational settings.
• Experience influencing product or engineering improvements through customer feedback and issue trends.
• Prior experience training customers or internal teams and developing technical documentation.

Responsibilities

• Serve as a customer‑centric technical lead for assigned accounts, ensuring reliable delivery of hardware, software, and networked solutions within the Utilities & Energy sector.
• Coordinate and oversee technical support activities for complex electro/mechanical systems, software applications, and wired/wireless networks.
• Independently resolve escalated and highly complex service issues, applying sound judgment and accountable problem‑solving practices.
• Maintain oversight of assigned account technology, including configurations, upgrades, and lifecycle planning, to support long-term customer success.
• Collaborate with engineering, product, and software teams to share customer insights, improve reliability, and contribute to innovative product enhancements.
• Track, monitor, and report on service KPIs; identify gaps, implement improvements, and support agile continuous improvement initiatives.
• Deliver training to internal teams and customers on configuration, troubleshooting, and product use; contribute to technical documentation and customer briefings.
• Support operational objectives as needed, contribute to project planning, budget awareness, and departmental goals.

Benefits

• This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees