Account Services Specialist

MONROE COMMUNITY CREDIT UNION•Monroe, MI

15h•Onsite

About The Position

Responsible for supporting all the functions and processes that contribute to the efficiency of the Account Services Department. This includes accurate and timely processing of critical tasks that require investigative skills and the use of good judgement; problem solving/decision making on issues that affect members, Credit Union expense/revenues and quality of service. The role also involves working with branches, departments, and members to resolve problems/issues and efficiently exchange information. The specialist must maintain compliance with all credit union policies and procedures, as well as all applicable state and federal banking regulations, and foster an environment that produces exceptional member service in accordance with MCCU’s Passion Statement.

Requirements

High School graduate or equivalent.
Minimum of three years of related experience in a financial institution.
Knowledge of related state and federal banking compliance regulations, and financial institution (specifically credit union) policies and procedures associated with safe and sound operations.
Highly attentive to detail and accuracy in all work product.
Skills in personal computer operation; word processing, spreadsheet, and specialty software programs.
Basic math skills: ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
Verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions.
Ability to work with minimal supervision while performing duties.

Nice To Haves

Associate degree from a two-year college or university, with an emphasis on accounting/finance preferred.
Knowledge of all products and services offered by the credit union preferred.

Responsibilities

Work trackers, pending ProDoc items and card processor reports, while adhering to internal service process.
Handle member and branch inquiries, referrals, mobile deposits items and enrollments.
Process share draft exceptions, returns, returned checks, adjustments, shared branch adjustments and account and loan adjustments.
Process wire transfers and ACH functions.
Post member payroll, safe deposit box fees, and create vouchers.
Maintain electronic payments, credit card spreadsheets, daily and month end GL reconcilements including posting vouchers.
Assure ATMs are in balance and maintain spreadsheets.
Review, approve and perform maintenance for consumer bill payment including exceptions.
Monitor and process ATM, Debit, and Credit Card fraud/dispute claims.
Maintain spreadsheets related to open claims and correspondence.
Process correspondence between card processor and MCCU when it comes to credit/debit card/atm card/digital wallets.
Process, review, and make decisions on all ATM/Debit card applications.
Process credit card applications and issue cards, along with verification and conducts follow ups.
Process credit card address changes.
Report declined credit card applications to card processor.
File maintenance and troubleshoot issues on Mastercard.
Make decisions regarding credit/debit card compromised card alerts, including reissuing and member communication.
Monitor and decision Verafin alerts as it related to the department functions.
Detect, prevent, investigate, report and document fraud activity and findings.
Issue and maintain access to travel cards, card processor and Alloya.
Monitor and maintain outstanding money orders and cashier checks.
Perform other functions and duties that may be assigned from time to time.