Account Resolution Specialist

Clicklease • West Valley City, UT

1d • Onsite

About The Position

The Collector III helps Clicklease drive portfolio performance and reduce delinquency by resolving complex customer situations and optimizing repayment outcomes. This role is ideal for someone who thrives in problem-solving environments, enjoys negotiating solutions, and can confidently handle high-risk or escalated accounts. The Portfolio team manages customer accounts and drives recovery performance while maintaining a strong and professional customer experience.

Requirements

• High school diploma or equivalent
• 3+ years of collections or account resolution experience
• Experience resolving complex customer situations
• Experience using CRM or collections systems

Nice To Haves

• Experience in leasing, fintech, or financial services
• Experience handling escalated or high-risk portfolios

Responsibilities

• Manage a portfolio of delinquent customer accounts
• Resolve complex and high-risk account situations
• Handle escalations from team members and drive resolution
• Negotiate non-standard repayment solutions within policy
• Support and guide junior team members as needed

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance
• Paid time off and company holidays
• Paid maternity leave
• Professional development and learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees