Account Resolution Specialist

National Oak Brand•Lakeland, FL

About The Position

Company National Oak Distributors (NOD) has merged with Integrated Supply Network (ISN) combining the leader in automotive paint, body and equipment wholesale distribution with the leader in automotive tools and equipment distribution. This is a significant step forward in our vision to expand geographic reach, and to deliver value added services and solutions to both suppliers and customers. Our priority remains unchanged – to continue to deliver exceptional service and value to our suppliers and customers in a thriving and collaborative workplace for the industry’s top talent. We are seeking a results-driven B2B Collections Specialist with experience supporting ecommerce environments and managing a diverse customer portfolio, including strategic accounts and small-to-mid-sized businesses. This role is responsible for driving timely collections, reducing risk, and maintaining strong customer relationships across both high-value accounts and high-volume small business segments. The ideal candidate is adaptable, detail-oriented, and comfortable balancing strategic account management with transactional collections.

Requirements

3–5+ years of B2B collections or accounts receivable experience
Experience managing both strategic/key accounts and high-volume small business portfolios
Background in ecommerce or fast-paced, high-transaction environments
Strong communication skills, with the ability to tailor messaging for different customer types
Strong organizational and time management skills
Ability to handle a high volume of accounts while maintaining attention to detail

Nice To Haves

Excel skills (pivot tables, VLOOKUP, etc.)
Experience working cross-functionally with sales and operations teams

Responsibilities

Manage end-to-end collections for a mixed portfolio of strategic accounts and small business customers
Execute high-volume outreach (calls, emails) to small business clients to drive timely payments
Monitor aging reports and prioritize collection efforts based on risk, size, and account type
Build strong relationships with key contacts at strategic accounts while maintaining efficient communication with small business customers
Partner with ecommerce, sales, and customer success teams to resolve billing disputes and improve payment cycles
Analyze payment behavior across customer segments and identify trends or risk factors
Reconcile accounts and ensure accurate application of payments
Negotiate payment plans, balancing customer retention with company cash flow objectives
Support month-end close activities related to accounts receivable
Maintain accurate and detailed records of collection activities in ERP/CRM systems