Account Resolution Specialist

Rave Financial•Beaumont, TX

just now

About The Position

The Account Resolution Specialist is responsible for preserving the credit union's assets by controlling and collecting on early delinquent loan accounts. This role serves as the first point of contact for the department and involves collecting on negative shares and return item checks to prevent losses for the credit union.

Requirements

One month to twelve months of similar or related experience
A high school education or GED
Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion
Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information
Understanding of applicable regulations and procedures
Excellent listening and communication abilities
Strong attention to detail, well organized, and goal oriented in a high-paced work environment
Critical thinking, decision making, and learning skills are a must
Must have above average listening, communication and negotiating skills
Able to prioritize, meet deadlines and manage multiple responsibilities
Must be able to operate related computer software and business equipment provided by the credit union
Professionalism in appearance, dress and attitude is a must
Strong mathematical skills
Ability to work as a member of a team and embrace the credit union philosophy and the Credit Union Mission, Vision, and Core Values

Nice To Haves

Knowledge of accounts payables and receivable is helpful

Responsibilities

Preserve the credit union's assets by controlling and collecting on early delinquent loan accounts
Serve as the first point of contact for the department
Collect on negative shares and return item checks to prevent the credit union loss

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