Account Resolution Specialist

National Oak Distributors • Lakeland, FL

1d

About The Position

We are seeking a results-driven B2B Collections Specialist with experience supporting ecommerce environments and managing a diverse customer portfolio, including strategic accounts and small-to-mid-sized businesses. This role is responsible for driving timely collections, reducing risk, and maintaining strong customer relationships across both high-value accounts and high-volume small business segments. The ideal candidate is adaptable, detail-oriented, and comfortable balancing strategic account management with transactional collections.

Requirements

• 3–5+ years of B2B collections or accounts receivable experience
• Experience managing both strategic/key accounts and high-volume small business portfolios
• Background in ecommerce or fast-paced, high-transaction environments
• Strong communication skills, with the ability to tailor messaging for different customer types
• Strong organizational and time management skills
• Ability to handle a high volume of accounts while maintaining attention to detail

Nice To Haves

• Excel skills (pivot tables, VLOOKUP, etc.)
• Experience working cross-functionally with sales and operations teams

Responsibilities

• Manage end-to-end collections for a mixed portfolio of strategic accounts and small business customers
• Execute high-volume outreach (calls, emails) to small business clients to drive timely payments
• Monitor aging reports and prioritize collection efforts based on risk, size, and account type
• Build strong relationships with key contacts at strategic accounts while maintaining efficient communication with small business customers
• Partner with ecommerce, sales, and customer success teams to resolve billing disputes and improve payment cycles
• Analyze payment behavior across customer segments and identify trends or risk factors
• Reconcile accounts and ensure accurate application of payments
• Negotiate payment plans, balancing customer retention with company cash flow objectives
• Support month-end close activities related to accounts receivable
• Maintain accurate and detailed records of collection activities in ERP/CRM systems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees