Account Representative (Downstream Chemicals)

Baker Hughes•El Dorado, KS

1d•Onsite

About The Position

As an Account Representative on the Downstream Chemical Team, you will manage a key customer account and provide services and products that help refinery and industrial customers operate safely and efficiently. The team combines chemistry, expertise, intellectual property, application methods, and monitoring to improve water and process treatment applications and deliver value to clients. You will implement, monitor, troubleshoot, and evaluate chemical treatment programs. The role includes overseeing refinery process treatment programs, providing account management, analyzing and reporting service data, and delivering field and laboratory support. You will also manage chemical inventory and product deliveries and support the safe loading and unloading of chemical tank trailers and totes as needed. The position is performed on-site with a customer, with flexibility to work in line with the customer’s working patterns. A bachelor’s degree is preferred, though a high school diploma is acceptable. The employer requires valid work authorization in the country of employment and cannot sponsor work authorization for this role.

Requirements

At least 3 years of refinery or industrial experience.
Experience in refinery or industrial operations involving process chemical additives, water treatment, finished fuels additives, refinery sales, process engineering, or engineering services.
Solid understanding of refinery process operations and utilities units.
Understanding of industrial chemical treatment programs and the sales process.
Mechanical aptitude and troubleshooting skills.
Experience working in a laboratory setting.
Comprehensive understanding of customer requirements and refinery market conditions.
Excellent verbal and written communication skills.
Valid work authorization in the country of employment; the employer cannot sponsor work authorization for this role.

Nice To Haves

Bachelor’s degree preferred; a high school diploma is acceptable.

Responsibilities

Oversee daily operation and performance of refinery process treatment programs to ensure exceptional service and value for customers.
Build and maintain trusted relationships with customers and cross-functional partners.
Manage customer accounts to understand needs, requirements, and potential mutually beneficial sales opportunities.
Gather, analyze, and interpret data for troubleshooting, service reporting, KPI reviews, customer meetings, and presentations.
Provide field support, laboratory analysis, and technical expertise for operational challenges, projects, turnarounds, shutdowns, and routine activities.
Monitor and manage chemical inventory levels and coordinate product deliveries at the customer location.
Support safe loading and unloading of chemical tank trailers and totes as needed.

Benefits

Contemporary work-life balance policies and wellbeing activities.
Comprehensive private medical care options.
Life insurance and disability programs.
Tailored financial programs.
Education assistance.
Generous parental leave.
Mental health resources.
Dependent care support.
Additional elected or voluntary benefits.
Company-sponsored health and welfare programs.
Thrift Plan (401k).
Eligibility for additional forms of compensation such as bonuses, subject to applicable plans or policies.