Account Representative - Behavioral Health

ComPsych Corporation • Chicago, IL

7d

About The Position

The Account Representative manages a portfolio of customers across various industries, proactively building and maintaining strong relationships. The role uses communication and analytical skills to understand customer needs, align services, and ensure effective service delivery. The Account Representative is accountable for customer satisfaction, retention, and sustained account profitability.

This position implements and manages customer programs, including communication strategies, training, issue resolution, and utilization reporting. It works with customers to determine appropriate delivery of ComPsych products and services, develops retention and account-planning strategies with the Director, Account Services, and identifies opportunities to grow accounts. The role also collaborates with ComPsych business leaders and supports Account Managers serving large or complex accounts.

Requirements

• Bachelor’s degree required.
• At least 1 year of experience creating and maintaining successful customer relationships.
• Computer literacy, including Microsoft Office Suite.
• Stable work history.
• Ability to travel up to 25% of the time.
• Ability to work autonomously and manage multiple tasks.
• Strong organizational and project management skills.
• Effective interpersonal and communication skills.
• Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise.
• Ability to be present on camera during work-related trainings, meetings, and events.
• Ability to sit or stand at a desk for prolonged periods while working on a computer.

Nice To Haves

• Healthcare background.
• Sales experience.

Responsibilities

• Maintain and develop relationships with assigned clients, ensuring company goals are met and client needs are addressed.
• Use independent judgment and discretion when handling matters related to assigned accounts.
• Respond to client inquiries and resolve issues using strong interpersonal and customer service skills.
• Retain and grow the book of business by meeting customer satisfaction ratings, identifying upselling opportunities, creating marketing strategies, and collaborating on product enhancements.
• Understand ComPsych services and value proposition, and advocate for the benefits of its products and services to customers.
• Implement and manage effective delivery of customer programs, including communication strategies, customer training, issue resolution, and utilization reporting.
• Develop annual account plans and retention strategies with the Director, Account Services.
• Work with customers to determine appropriate delivery of products and services, including customized communication strategies and training.
• Schedule quarterly face-to-face meetings or conference calls with customers to discuss goals, status, and utilization.
• Support other Account Managers servicing large or complex accounts through verbal and electronic correspondence.
• Build strong working relationships with ComPsych business leaders to provide effective customer service.
• Maintain a professional demeanor that represents ComPsych’s values and standards.
• Perform other duties as assigned.

Benefits

• Paid Time Off (PTO)
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) with match
• Employee Assistance Program (EAP)
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level