Access Representative, Behavioral Health

OLE Health • Woodland, CA

2d • $24 - $30 • Onsite

About The Position

The Access Representative, Behavioral Health works under the direction of the Access Supervisor with a team of program staff to perform administrative tasks and assist clients within Behavioral Health and Substance Abuse Treatment Programs. The position is located in Woodland, California, and is scheduled for 32 hours per week. It is a nonexempt, hourly role.

OLE Health is a network of federally qualified health centers serving Napa, Solano, and Yolo Counties. Its services include medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance.

The position requires a high school diploma or GED, English/Spanish bilingual ability, and BLS certification. Administrative and customer service experience in a medical office, hospital, or clinic is preferred. Some travel may be required.

Requirements

• High school diploma or GED.
• Bilingual English/Spanish.
• BLS certification.
• Administrative and customer service experience in a medical office, hospital, or clinic is preferred.

Nice To Haves

• Administrative and customer service experience in a medical office, hospital, or clinic.

Responsibilities

• Provide excellent customer service, answer phones, and provide information.
• Assist with scheduling appointments and making reminder calls.
• Maintain, file, and scan documents; make copies; and assist clients in completing forms.
• Verify insurance eligibility and assist clients in obtaining information about their benefits.
• Collect payment for services when appropriate.
• Maintain client data-tracking spreadsheets in internal and external databases.
• Complete client registration details accurately and with attention to detail.
• Maintain a clean and organized lobby and update displays of bulletins, pamphlets, and brochures.
• Assist with specimen handling for point-of-care urine drug tests, including processing and interpreting results.
• Maintain client confidentiality.
• Receive and process referrals for behavioral health programs.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage; the employer covers 90% of the employee premium and 50% of the dependent premium.
• 18 days of PTO (vacation and sick).
• 10 paid holidays plus one floating holiday.
• 403(b) retirement plan with a 2% employer match when the employee contributes 4%.
• Tuition reimbursement of up to $2,000 per calendar year for part-time and full-time employees, prorated by full-time equivalent.
• Life and accidental insurance coverage.
• Employer contribution to a Health Savings Account.
• Flexible Spending Account (FSA) and Limited FSA options.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED