Account Representative - Behavioral Health

ComPsych Corporation • Chicago, IL

1d • $50,000 - $60,000

About The Position

The Account Representative manages a portfolio of customers across various industries, proactively building and maintaining strong relationships. The role uses communication and analytical skills to understand customer needs, align services, and ensure flawless service delivery. The Account Representative is accountable for customer satisfaction, retention, and sustained account profitability.

The position involves implementing and managing customer programs, including communication strategies, customer training, issue resolution, and utilization reporting. The Account Representative works with clients to tailor the delivery of ComPsych products and services, schedules quarterly meetings to review customer goals and utilization, and collaborates with internal colleagues and leaders to provide effective customer service. Travel of up to 25% is required. A reliable high-speed internet connection and a workspace free from distraction, disruption, or noise are required. The role requires being on camera for work-related trainings, meetings, and events, as well as sitting or standing at a desk for prolonged periods while working on a computer.

Requirements

• Bachelor’s degree required.
• At least 1 year of experience creating and maintaining successful customer relationships required.
• Outstanding interpersonal skills.
• Computer literacy, including Microsoft Office Suite.
• Stable work history required.
• Ability to travel up to 25% of the time.
• Self-starter with the ability to multitask and work autonomously.
• Excellent organizational and project management skills.
• Effective interpersonal and communication skills.
• Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise.
• Ability to be present on camera during work-related trainings, meetings, and events.
• Ability to sit or stand at a desk for prolonged periods while working on a computer.

Nice To Haves

• Healthcare background.
• Sales experience.

Responsibilities

• Maintain and develop relationships with assigned clients, ensuring company goals are met and client needs are addressed.
• Use independent judgment and discretion when handling matters related to assigned accounts.
• Respond to client inquiries and resolve issues using excellent interpersonal and customer service skills.
• Retain and grow the book of business by meeting customer satisfaction ratings, identifying upselling opportunities, creating marketing strategies, and collaborating on product enhancements.
• Understand ComPsych services and value proposition and advocate the benefits of its products and services to customers.
• Implement and manage effective delivery of customer programs, including communication strategies, customer training, issue resolution, and utilization reporting.
• Create retention strategies with the Director, Account Services, and develop yearly account plans for customers.
• Work with customers to determine appropriate product and service delivery, including customized communication strategies and training.
• Schedule quarterly face-to-face meetings or conference calls with customers to discuss goals, status, and utilization.
• Support other Account Managers in servicing large or complex accounts through verbal and electronic correspondence.
• Build strong working relationships with ComPsych business leaders to provide effective customer service.
• Maintain a professional demeanor representing ComPsych’s values and standards.
• Perform other duties as assigned.

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, and vision coverage, a 401(k) with match, a robust EAP, and a wellness program.
• Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level