Behavioral Health Patient Service Representative

Open Door Health Services•Muncie, IN

1d•Onsite

About The Position

Open Door Health Services is seeking a full-time Behavioral Health Patient Service Representative (BH PSR) to join their supportive, interdisciplinary team. This role is crucial in providing high-quality, compassionate support to individuals and families. The BH PSR will be the first point of contact for patients, managing administrative tasks, patient records in the EMR, and coordinating communication between patients, therapists, and staff. As a Federally Qualified Health Center, Open Door Health Services serves diverse populations and provides comprehensive primary, urgent, preventive, and select specialty services and social support programs, regardless of a patient's ability to pay.

Requirements

High School diploma or GED equivalency preferred.
Experience in a health care setting and/or in an office preferred.
Previous experience as a receptionist and/or Check-out preferred.
Demonstrate a commitment to ethical, inclusive, and patient-centered care.
Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness.
Be able to react calmly in emergency situations.
Be able to read, understand, and follow detailed written and oral communication.
Be able to learn to use and update electronic health records and other online systems.

Responsibilities

Serve as the first point of contact for patients by greeting, checking in, answering calls, and scheduling appointments.
Manage patient records and administrative tasks in the EMR, including registration, insurance verification, chart updates, and provider scheduling.
Coordinate communication between patients, therapists, and staff to support efficient and timely patient care.
Track appointments, handle no-shows, send reminders/letters, and assist with referrals and follow-up communication.
Perform front-office and operational duties such as collecting payments, maintaining logs, ensuring compliance, and supporting overall clinic operations.