Patient Service Rep - Outpatient Behavioral Health

Baystate Health • Springfield, MA

1d • Onsite

About The Position

Baystate Health is seeking multiple Patient Service Representatives to join its Outpatient Behavioral Health Team in Springfield, Massachusetts. The location primarily houses outpatient programs focused on pediatric care, family advocacy, and youth behavioral health. This role provides front-line administrative and customer service support to patients, medical staff, and insurance providers.

Requirements

• GED or HiSET.

Responsibilities

• Greet patients, validate demographic information, and collect co-pays during check-in and check-out.
• Check and confirm insurance coverage eligibility.
• Manage a multi-line phone system and route calls.
• Fax medical documents.
• Use scheduling systems and update medical records.
• Respond to and route messages.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings and employer match.
• Generous paid time off for eligible employees.
• Sign-on bonuses may be available to eligible external hires.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED