Access Representative, Behavioral Health
About The Position
The Access Representative, Behavioral Health works under the direction of the Access Supervisor with a team of program staff members to perform administrative tasks and assist clients within various Behavioral Health and Substance Abuse Treatment Programs. The position is based in West Sacramento, California, and is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. It is a nonexempt/hourly position with a pay range of $24.21 to $29.59 per hour. OLE Health is a network of federally qualified health centers serving Napa, Solano, and Yolo Counties. It provides comprehensive medical, dental, behavioral health, substance use treatment, and other services to more than 70,000 individuals, regardless of insurance status or ability to pay.
Requirements
- High school diploma or GED.
- Bilingual English/Spanish.
- BLS certification.
Nice To Haves
- Administrative and customer service experience in a medical office, hospital, or clinic.
Responsibilities
- Provide excellent customer service, answer phones, and provide information.
- Assist with scheduling appointments and making reminder calls.
- Maintain, file, and scan documents; make copies and assist clients in completing forms.
- Verify insurance eligibility, assist clients in obtaining information about their benefits, and collect payment for services when appropriate.
- Maintain client data-tracking spreadsheets in internal and external databases.
- Complete client registration details accurately and with attention to detail.
- Maintain a clean and organized lobby and update bulletin displays, pamphlets, and brochures.
- Assist with specimen handling for point-of-care urine drug tests, including processing and interpreting results.
- Maintain an environment of confidentiality.
- Receive and process referrals for various behavioral health programs.
- Travel as required.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage; the employer covers 90% of the employee premium and 50% of dependent premiums.
- 18 days of PTO (vacation and sick).
- 10 paid holidays plus one floating holiday.
- 403(b) retirement plan with a 2% employer match when the employee contributes 4%.
- Tuition reimbursement of up to $2,000 per calendar year for part-time and full-time employees, prorated by full-time equivalent.
- Life and accidental insurance coverage.
- Employer contribution to a Health Savings Account.
- Flexible Spending Account (FSA) and Limited FSA options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
