Account Representative - Import Agent

. Crane Worldwide Logistics . • Houston, TX

1d • Onsite

About The Position

The Account Representative works directly with clients to resolve conflicts and address issues efficiently. The role collaborates with the account manager on invoices and accounts receivable, and works closely with the project team to stay informed about account status. The representative follows established processes and procedures, contributes to process improvement, communicates the company’s capabilities and services to clients, and provides analysis, trend reporting, and corrective actions. Other duties may be assigned.

The position requires regular on-site attendance at the assigned work location. Physical demands include talking, hearing, using hands to operate computer equipment, close vision, and adjusting focus. The job may require extended sitting or standing and use of standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Bachelor of Arts in Business Administration or four years of related experience.
• Strong people skills to create, maintain, and enhance customer relationships.
• Extremely detail oriented.
• Technical competence with Excel, Word, PowerPoint, and similar tools.
• Motivated and goal oriented.
• High initiative and ability to work well in a team environment.
• Excellent written and oral communication skills.
• Ability to handle stressful situations and deadline pressures well.
• Ability to plan and carry out responsibilities with minimal direction.
• Punctual attendance and regular presence on-site at the assigned work location.
• Ability to pass pre-employment substance abuse testing and the required E-Verify Check.

Nice To Haves

• Professional certification may be required in some areas.

Responsibilities

• Work directly with clients to resolve conflicts and address issues efficiently.
• Work with the account manager to process invoices and accounts receivable for the account.
• Work closely with the project team to maintain current knowledge of account status.
• Follow processes and procedures and work toward process improvement.
• Communicate company capabilities and services to clients.
• Provide analysis, trending, and corrective actions.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off per year (17 days), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, plus a discount on contribution rates.

What This Job Offers

• Job Type: Full-time