Account Representative - Absence

ComPsych Corporation•,

1d•$40,000 - $50,000

About The Position

ComPsych is seeking an enthusiastic professional to build and maintain positive customer relationships. The Absence Account Representative works with the management team to meet and exceed client expectations, serves as a liaison between clients and internal departments, and provides information to help clients understand procedures and services. The role manages assigned customer relationships and a book of business, supports account implementation and post-implementation, resolves client concerns, and identifies opportunities to retain and expand business.

Requirements

At least 1 year of experience creating and maintaining successful customer relationships.
Proficiency in Microsoft Office Suite.
Ability to travel up to 25% of the time.
Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise.
Ability to be present on camera during work-related trainings, meetings, and events.
Ability to sit or stand at a desk for prolonged periods while working on a computer.

Nice To Haves

Bachelor's degree preferred.
Account management experience.
Exposure to benefits administration or HR compliance.
In-depth knowledge of FMLA compliance.

Responsibilities

Serve as an expert on ComPsych services and demonstrate a thorough understanding of absence management, departmental procedures, and tools.
Use independent judgment and discretion when handling matters related to assigned accounts.
Maintain and develop relationships with assigned customers, ensuring company goals are met and client needs are addressed across an assigned book of business.
Investigate, review, and resolve client concerns, communicating resolutions or partnering on next steps to ensure customer satisfaction.
Serve as a trusted advisor to clients during implementation and post-implementation.
Retain, grow, and expand the book of business by identifying opportunities to add products and services.
Support other Account Managers in servicing large or complex accounts through verbal and electronic correspondence.
Build strong working relationships with ComPsych business leaders to provide effective customer service.
Maintain a professional demeanor and represent ComPsych's values and standards.
Work independently and foster a positive team environment to serve customers.
Perform other duties as assigned.