Account Representative (P1) - Doral, FL

DHL Express (USA), Inc.•Miami, FL

10d

About The Position

DHL is seeking an Account Representative to consult with business owners and introduce them to DHL’s logistics services. The role owns an assigned territory and directs complex, strategically significant negotiations that can affect the company’s bottom line. The representative maintains customer service for existing accounts, builds relationships to expand business, and monitors customer global sales activity to adjust processes and strategies that support growth. The position includes a commission and sales incentive plan.

Requirements

Typically requires a BA/BS degree or related work experience in a related subject area.
At least 1–2 years of experience in a related field; selling services rather than products is preferred.
Strong verbal and written negotiation and communication skills.
Computer proficiency in Microsoft Excel.
Successful academic and professional track record with solid achievements, rankings, or awards.

Nice To Haves

Experience with a CRM system.
Transportation industry experience.
Service-solution sales experience.
Documented B2B sales experience.
International sales experience.

Responsibilities

Identify new-business opportunities within the assigned territory by cultivating leads and using professional networks.
Develop customized presentations about DHL services for decision makers and close new business.
Grow revenue with current customers through face-to-face visits, problem solving, and administrative follow-up.
Use knowledge of the DHL Network as a Certified International Specialist Master to help businesses improve customer relationships.
Ensure high post-sale satisfaction and positive long-term customer relationships.
Collaborate with Sales and Operations teams to improve territory sales and revenue growth.
Monitor and review customers’ global sales activity and adjust processes and strategies to support business growth.