Account Representative – Technical Inside Sales
About The Position
At Instron, we design and manufacture mechanical testing systems that shape the products you use every day. Our technology is trusted by 95% of the world’s largest manufacturers. This role is about helping customers solve real challenges by understanding their needs and guiding them toward practical solutions. It requires proactivity, technical aptitude, and a desire to learn, even without prior sales experience. The position involves learning about our products, applying that knowledge to real-world problems, following up on inquiries, uncovering opportunities, and maintaining organized customer interactions using CRM tools. We value initiative and curiosity over traditional sales experience, welcoming career changers from fields like labs, tech support, and manufacturing.
Requirements
- A natural problem-solver who enjoys figuring things out
- Strong communication skills and a collaborative mindset
- Comfort with technology and an interest in technical concepts (we’ll train you!)
- Ability to work independently and contribute to a small, close-knit team
- Associate’s degree or higher is preferred; technical degree and equivalent experience are also valued.
Nice To Haves
- Prior experience in labs, tech support, manufacturing, or similar problem-solving roles.
Responsibilities
- Understand customer needs and guide them toward practical solutions
- Learn about our products and apply that knowledge to real-world problems
- Take initiative to follow up on inquiries and uncover opportunities
- Work independently while staying connected to a small, supportive team
- Keep customer interactions organized and efficient using CRM tools
Benefits
- Health coverage
- Retirement plans
- Quarterly commission opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
