Account Rep - Experienced

ARS National Services•Jacksonville, FL

10h•$19 - $26•Remote

About The Position

ARS National Services is hiring an experienced Account Rep to handle consumer accounts remotely from anywhere in Florida. The role is full-time, with a Monday–Friday schedule of 9 AM–6 PM and two evening shifts per week from 12 PM–9 PM. The schedule is provided weeks in advance, and weekends are off. Employees work on camera for their entire shift and receive computer equipment and paid training. The position handles high-volume inbound and outbound calls, including dialer calls, assesses consumers’ situations, and negotiates settlements and payment arrangements. Representatives accurately document conversations and follow consumer-protection regulations. The company emphasizes compliant collections practices and provides guidance and support. Starting base pay is $19 per hour, based on collections experience. Historical average total pay is $4,000+ per month during the first six months (about $23 per hour) and $4,500+ per month at one year (about $26 per hour), including base pay and bonus. These historical averages are not guaranteed and depend on performance. A monthly bonus rewards results. The listed class start date is December 8, 2026.

Requirements

At least 2 years of debt collections experience.
A proven track record of meeting collection goals and strong negotiation skills to secure settlements and payment arrangements.
Working knowledge of FDCPA and Regulation F.
Empathy and professionalism on every call, including challenging calls.
High school diploma or GED.
Reliable high-speed internet and a quiet, private workspace.
Must live in Florida.

Nice To Haves

Third-party collections experience is strongly preferred.
Fluency in Spanish.

Responsibilities

Handle high-volume inbound and outbound calls on consumer accounts, including dialer calls.
Assess each consumer’s situation and negotiate settlements and payment arrangements.
Accurately document every conversation.
Follow the consumer-protection rules governing the company’s work.
Work on camera for the entire shift.

Benefits

Medical, dental, and vision insurance.
Health savings account (HSA) and flexible spending account (FSA).
Free confidential counseling through the employee assistance program.
401(k).
Company-paid life and AD&D insurance.
Disability insurance.
Eight paid holidays.
Paid vacation and sick time, totaling 16 days per year during the first 3 years.
Referral bonuses.
Monthly performance bonus.