Account Rep - Experienced
About The Position
ARS National Services is hiring an experienced Account Rep to handle consumer debt collection accounts. The position is remote for candidates living more than 25 miles from the company’s Houston office and hybrid for candidates within 25 miles. Applicants must live in Texas. The schedule is Monday–Friday, 8 a.m.–5 p.m., plus two evening shifts per week from 11 p.m.–8 a.m.; schedules are provided weeks in advance, weekends are off, and holidays are paid days off. Employees work on camera for their entire shift. Paid training is provided, and computer equipment is supplied to employees working fully remotely. Starting base pay is $19 per hour, based on collections experience. Historical average total pay, including base and bonus, is $4,000 or more per month during the first six months and $4,500 or more per month at one year. These are historical averages, not guarantees, and pay depends on performance. The role includes monthly performance bonuses and a benefits package.
Requirements
- At least 2 years of debt collections experience.
- A proven record of meeting collection goals and strong negotiation skills to secure settlements and payment arrangements.
- Working knowledge of the FDCPA and Regulation F.
- Empathy and professionalism on every call, including challenging calls.
- High school diploma or GED.
- Reliable high-speed internet and a quiet, private workspace.
- Must live in Texas.
Nice To Haves
- Third-party collections experience is strongly preferred.
- Fluency in Spanish.
Responsibilities
- Handle high-volume inbound and outbound calls on consumer accounts, including dialer calls.
- Assess each consumer’s situation and negotiate settlements and payment arrangements.
- Accurately document every conversation.
- Follow consumer-protection rules governing collection work.
- Work on camera for the entire shift.
Benefits
- Medical, dental, and vision insurance.
- Health savings account (HSA) and flexible spending account (FSA).
- Free confidential counseling through the employee assistance program.
- 401(k).
- Company-paid life and AD&D insurance.
- Disability insurance.
- Eight paid holidays.
- Paid vacation and sick time, totaling 16 days per year during the first 3 years.
- Referral bonuses.
- Monthly performance bonus.
- Paid training.
- Computer equipment supplied for fully remote employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
