Account Operations Supervisor

Crane Worldwide Logistics • Hamilton Township, OH

6d • Onsite

About The Position

The Account Operations Supervisor will lead and manage operations for assigned accounts to ensure that operations staff execute service agreements at or above the Company's standards. This role aims to maximize profitability through superior service, effective and prompt communications, and follow-up on all pending matters with the manager and client as needed. The supervisor will review revenue and expenses against budget constraints, escalate issues as necessary, and provide excellent service and responsiveness to clients. A key responsibility includes monitoring the financial aspects of the assigned account, including purchasing, budget preparation and review, reporting, and expenses.

Requirements

• Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications
• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Vision abilities required by this job include close vision and the ability to adjust focus
• Walking within the warehouse and inspecting freight
• High school diploma or GED Required
• Minimum five years of related experience required
• Minimum four years of industry experience required
• Minimum three years of supervisory experience required
• Must pass an E-Verify Check

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Lead and manage operations for account to ensure that the operations staff executes service agreements at, or above the Company's standards
• Maximize profitability through superior service, effective and prompt communications and follow-up on all pending matters with the manager as well as client as needed
• Review revenue and expenses to budget constraints and escalate issues as the need arises
• Provide excellent service and responsiveness to client
• Monitor the financial aspects of the assigned account (purchasing, budget preparation and review, reporting and expenses)

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED