Account Operations Specialist I (Manheim)

Cox Communications • Fontana, CA

1d • Onsite

About The Position

The Account Operations Specialist I serves as an account liaison, coordinating and executing account service-level agreements and acting as a primary point of contact for auction vendors and clients. The role engages with clients to understand their requirements, explain and upsell Cox Automotive products and services, and ensure agreed-upon work is completed to client expectations. It also helps find mutually beneficial solutions and coordinates customer engagement across auction personnel and other stakeholders.

The specialist supports auction operations by reviewing sale lineups, locating missing vehicles, helping ensure vehicles are ready and parked in the correct location on time, monitoring reconditioning processes, and communicating with clients and stakeholders. With support from senior colleagues and auction departments, the role helps recommend and coordinate reconditioning services and audits condition reports and vehicle images to reduce policy-loss risk and goodwill expenses. The position is based at a specified Cox location, with no remote option and no travel required. It is a day-shift role with hourly base pay of $21.83–$32.79, potentially supplemented by commission or an incentive program.

Requirements

• High school diploma or GED.
• Up to 2 years of experience in a related field, including a minimum of 1 year in the automotive industry or a related field.
• Team-based interpersonal skills.
• Excellent verbal and written communication skills.
• Physical ability and mental acuity to perform duties successfully within required timeframes and meet business requirements.
• Valid driver’s license and a safe driving record.
• Ability to clear a pre-employment drug test. The company does not currently test for marijuana pre-employment for this position, but prohibits the possession or use of drugs illegal under federal or state law, or being under their influence, during work hours, on company property, or in company vehicles.
• Authorization to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Prior vehicle reconditioning experience or general auto body knowledge.
• Ability to operate vehicles with standard and automatic transmission.

Responsibilities

• Provide exceptional customer service to support client satisfaction.
• Review vehicles in the sale lineup, locate missing vehicles, and coordinate with the account representative to ensure vehicles are ready and parked on-spot on time for sale.
• Perform basic client service duties, including monitoring vehicle reconditioning processes, supporting the client team, and communicating with stakeholders to promote smooth auction operations.
• Educate clients on company products and services and identify opportunities to upsell them.
• With assistance from senior peers and auction departments, review sale lineup vehicles, recommend and coordinate reconditioning services, and conduct condition-report and imaging audits to reduce policy-loss risk and goodwill expenses.
• Coordinate auction personnel and other stakeholders across customer engagement activities.
• Follow safety and health procedures, model safe behaviors, and actively participate in Safety Excellence activities.
• Perform other duties as assigned.

Benefits

• At least 16 hours of paid time off each month.
• Seven paid holidays per calendar year.
• Additional paid leave for bereavement, voting, jury duty, volunteering, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning benefits.
• Potential paid sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED