Account Operations Specialist I (Manheim)

Cox Enterprises•Fontana, CA

3d•$22 - $33•Onsite

About The Position

The Account Operations Specialist I serves as an account liaison, coordinating and executing account service-level agreements and acting as a primary point of contact for auction vendors and clients. The specialist engages with clients to understand requirements, explain and upsell Cox Automotive products and services, and ensure agreed-upon work meets client expectations. The role coordinates customer engagement with auction personnel and other stakeholders and helps ensure sales proceed in a mutually beneficial manner. The role supports auction operations by reviewing sale-lineup vehicles, locating missing vehicles, helping ensure vehicles are ready and correctly parked on time, monitoring reconditioning processes, and communicating with client teams and stakeholders. With support from more senior peers and auction departments, the specialist helps coordinate reconditioning services and conducts condition-report and imaging audits. The position requires a foundational understanding of auction services, condition-report data, and vehicle inspection processes, along with attention to safety procedures.

Requirements

High school diploma or GED.
Up to 2 years of experience in a related field, including a minimum of 1 year in the automotive industry or a related field.
Team-based interpersonal skills.
Excellent verbal and written communication skills.
Physical ability and mental acuity to perform the duties successfully within required timeframes and meet business requirements.
Valid driver's license and a safe driving record.
Basic knowledge of computer software, including Microsoft Office applications such as Outlook and Excel, and internal business technology platforms.
Must clear a pre-employment drug test. The posting states Cox Automotive does not currently administer a pre-employment marijuana drug test for this position; prohibited drug use, possession, or being under the influence during work hours, on company property, or in company vehicles is not permitted.
Must be authorized to work in the United States for any employer without current or future sponsorship; the posting excludes OPT, CPT, STEM/OPT, and visa sponsorship.

Nice To Haves

Prior vehicle reconditioning experience and/or general auto body knowledge.
Ability to operate vehicles with standard and automatic transmission.

Responsibilities

Provide exceptional customer service to ensure client satisfaction.
Review vehicles in the sale lineup, locate missing vehicles, and work with the account representative to ensure vehicles are ready and parked on-spot on time for sale.
Perform basic client service duties, including monitoring vehicle reconditioning processes, supporting the client team, and communicating with stakeholders to ensure smooth auction operations.
Educate clients on company products and services.
With assistance from more senior peers and multiple auction departments, review sale-lineup vehicles, recommend and coordinate reconditioning services, and conduct condition-report and imaging audits to reduce policy-loss and goodwill expenses.
Develop a foundational understanding of auction services concepts and methodologies, including condition-report data and the vehicle inspection process.
Use basic computer software, including Microsoft Office applications such as Outlook and Excel, and internal business technology platforms.
Follow safety and health procedures, model safe behaviors, and actively participate in activities aligned with Safety Excellence.
Perform other assigned duties.

Benefits

Minimum of 16 hours of paid time off per month.
Seven paid holidays per calendar year.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Potential health care insurance, including medical, dental, and vision coverage.
Potential retirement planning through a 401(k).
Potential paid days off, including sick leave and flexible vacation/wellness days.