Account Operations Specialist I (Manheim)
About The Position
Serves as an account liaison, coordinating and executing account service-level agreements and acting as a primary point of contact for auction vendors and clients. Engages with clients to understand their requirements, promote Cox Automotive products and services, and ensure agreed-upon work meets client expectations. Offers solutions that support mutually beneficial sales outcomes and coordinates customer engagement with auction personnel and other stakeholders. The role supports auction operations by reviewing vehicle sale lineups, locating missing vehicles, monitoring reconditioning, coordinating services, and communicating with clients and internal teams. It also includes condition report and imaging audits, learning auction services concepts and vehicle inspection processes, and following safety and health procedures. This position is based at a specified Cox location and has no remote-work option. It is a day-shift role with no travel requirement. The hourly base pay range is $21.83–$32.79, with possible additional commission or incentive compensation. Employment requires passing a pre-employment drug test. Applicants must be authorized to work in the United States without current or future sponsorship.
Requirements
- High school diploma or GED.
- Up to 2 years of experience in a related field, including at least 1 year in the automotive industry or a related field.
- Team-based interpersonal skills.
- Excellent verbal and written communication skills.
- Physical ability and mental acuity to perform the job successfully within required timeframes and meet business requirements.
- Valid driver’s license and safe driving record.
- Basic knowledge of computer software, including Microsoft Office applications such as Outlook and Excel, and internal business technology platforms.
Nice To Haves
- Prior vehicle reconditioning experience and/or general auto body knowledge.
- Ability to operate vehicles with standard and automatic transmissions.
Responsibilities
- Provide exceptional customer service to support client satisfaction.
- Review vehicle sale lineups, locate missing vehicles, and coordinate with account representatives to ensure vehicles are sale-ready and parked in the correct spot on time.
- Perform basic client services, including monitoring vehicle reconditioning, supporting the client team, and communicating with stakeholders to ensure smooth auction operations.
- Educate clients on company products and services.
- With support from senior peers and auction departments, review sale-lineup vehicles, recommend and coordinate reconditioning services, and conduct condition report and imaging audits to reduce policy-loss risk and goodwill expense.
- Develop an understanding of auction services concepts and methodologies, including condition report data and vehicle inspection processes.
- Demonstrate safety commitment by following safety and health procedures, modeling safe behavior, and participating in Safety Excellence activities.
- Perform other duties as assigned.
Benefits
- At least 16 hours of paid time off per month.
- Seven paid holidays per calendar year.
- Bereavement leave.
- Time off to vote.
- Jury duty leave.
- Volunteer time off.
- Military leave.
- Parental leave.
- Health care insurance, which may include medical, dental, and vision coverage.
- Retirement planning, including a 401(k).
- Paid days off, which may include sick leave, parental leave, flexible vacation/wellness days, and/or PTO.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
