Account Operations Manager

. Crane Worldwide Logistics . • Houston, TX

8d • Onsite

About The Position

The Account Operations Manager leads, directs, and manages account operations to ensure operations staff deliver service agreements at or above client standards. The role focuses on profitability through superior service, effective and timely communication, and follow-up on pending matters. It plans and monitors daily staffing schedules, adjusting staffing to support operational demands and business objectives, and manages revenue and expenses within budget constraints. The manager trains, develops, and motivates employees to improve performance and expand their knowledge and responsibilities. The role also manages departmental financial activities, including purchasing, budget preparation and review, financial reporting, and expense monitoring.

The position requires regular on-site attendance at the assigned work location and includes walking through the warehouse to inspect freight. Candidates must pass pre-employment substance abuse testing and an E-Verify check. Benefits are subject to eligibility requirements and plan conditions.

Requirements

• High school diploma or GED required.
• At least seven years of related experience required.
• At least six years of industry experience required.
• At least five years of supervisory experience required.
• Intermediate proficiency with Microsoft Office, the internet, web-based applications, and job-specific software.
• Interpersonal skills to communicate effectively with clients and internal personnel, verbally and intuitively.
• Ability to work in a fast-paced environment.
• Ability to maintain stable performance under pressure or opposition and handle stress in a manner acceptable to others and the organization.
• Regular, punctual on-site attendance at the assigned work location.
• Ability to meet the described physical demands, with reasonable accommodations as applicable.
• Successful completion of pre-employment substance abuse testing and an E-Verify check.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead, direct, and manage account operations to ensure service agreements are executed at or above client standards.
• Maximize profitability through superior service, effective and prompt communications, and follow-up on pending matters.
• Plan and monitor daily staffing schedules, adjusting them to maintain adequate staffing for operational demands and business objectives.
• Manage revenue and expenses within budget constraints.
• Train, develop, and motivate employees to improve performance and grow their knowledge and responsibilities.
• Manage departmental financial activities, including purchasing, budget preparation and review, financial reporting, and expense monitoring.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off (17 days per year), usable for sick time or personal use
• Medical, dental, and vision benefits
• Tuition reimbursement for education related to the job
• Employee referral bonuses
• Employee recognition and rewards program
• Paid volunteer time
• Employee discounts
• Wellness incentives of up to $100 per year for completing challenges, plus a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED