Account Operations Manager

. Crane Worldwide Logistics . • Atlanta, GA

10d

About The Position

Leads, directs, and manages account operations to ensure staff execute service agreements at or above client standards. The role focuses on maximizing profitability through superior service, effective and prompt communication, and follow-up on pending matters. It plans and monitors daily staffing schedules, adjusting them to maintain staffing levels that support operational demands and business objectives, and manages revenue and expenses within budget constraints. The manager trains, develops, and motivates employees to support strong performance and growth in their knowledge and responsibilities, and manages department financial activities, including purchasing, budget preparation and review, financial reporting, and expense monitoring.

The position requires intermediate proficiency with Microsoft Office, internet, web-based and job-specific software applications; effective interpersonal communication with clients and internal personnel; and the ability to work in a fast-paced environment and maintain stable performance under pressure. Physical duties include operating computer components, sitting for extended periods, walking within the warehouse, and inspecting freight.

A high school diploma or GED is required; a bachelor’s degree is preferred. The role requires at least seven years of related experience, six years of industry experience, and five years of supervisory experience. The final candidate must successfully pass an E-Verify check. Pre-employment substance abuse testing is conducted.

Requirements

• High school diploma or GED required.
• At least seven years of related experience required.
• At least six years of industry experience required.
• At least five years of supervisory experience required.
• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Interpersonal skills to communicate effectively with clients and internal personnel.
• Ability to work in a fast-paced environment.
• Ability to maintain stable performance under pressure or opposition and handle stress in a manner acceptable to others and the organization.
• Ability to talk, hear, and use hands to operate a computer keyboard, mouse, and other computer components.
• Close vision and ability to adjust focus.
• Final candidate must successfully pass an E-Verify check.
• Pre-employment substance abuse testing is performed.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead, direct, and manage account operations to ensure service agreements are executed at or above client standards.
• Maximize profitability through superior service, effective and prompt communications, and follow-up on pending matters.
• Plan and monitor daily staffing schedules, adjusting as needed to meet operational demands and business objectives.
• Manage revenue and expenses within budget constraints.
• Train, develop, and motivate employees to support peak performance and growth in knowledge and responsibilities.
• Manage department financial activities, including purchasing, budget preparation and review, financial reporting, and expense monitoring.
• Walk within the warehouse and inspect freight.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off (17 days per year), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, in addition to a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED