Account Operations Coordinator

Barton Associates Careers•Worcester, MA

18d

About The Position

The Account Operations Coordinator partners with a senior Account Executive to manage the administrative and coordination work behind active assignments and new submissions. The role helps the Account Executive focus on client development and new business while ensuring assignments are accurate, on schedule, and moving forward. The coordinator works across recruiting, credentialing, finance, and the PORT team, following up on open questions and resolving issues through completion. The position also provides knowledgeable coverage when the Account Executive is away and offers an opportunity to learn the locum tenens business and build a foundation for a career in account management.

Requirements

1 to 3 years of experience in a coordination, administrative, or operations role.
Strong attention to detail and ability to identify discrepancies.
Strong organizational skills while managing volume and shifting priorities.
Clear, professional communication with clients, providers, and internal teams.
Comfort using Salesforce or another CRM and Excel.
An ownership mindset and ability to follow through without being asked.

Nice To Haves

Healthcare staffing experience.
MSP/VMS experience.
Experience with VMS portals.

Responsibilities

Prepare and send confirmation letters and purchase orders, verify that terms match negotiated agreements, and flag discrepancies.
Build and maintain provider schedules with clients, including closing-deal scheduling; keep dates, extensions, and cancellations accurate in Salesforce.
Collect timecards, resolve outstanding issues with clients, and handle finance and invoice questions through resolution.
Monitor outstanding credentialing items, prompt the Account Executive when a response is needed, and follow up until completion.
Enter and update job listings, process new MSP/VMS requests, and identify provider matches for open listings.
Build accurate, candidate-specific profiles and presentations for MSP/VMS submissions, and verify that each CV matches its write-up before sending.
Schedule interviews, send invitations and candidate details, and track outcomes.
Follow up with recruiting, credentialing, finance, and the PORT team on open questions, including submission status, availability, purchase-order status, and days booked.
Provide backup coverage when the Account Executive is on PTO, keeping assignments moving and handling issues.
Help the Account Executive spend more time on client development and new business while supporting timely timecard approvals, accurate billing, error-free submissions and schedules, faster resolution of credentialing items, and quick turnaround on MSP/VMS intake and submissions.