Account Manager

Footprint • New York City, NY

10d • Onsite

About The Position

Footprint is hiring its first Account Manager to own customer relationships after contracts are signed, from onboarding through renewals and account growth. The Account Manager works with Forward Deployed Engineers to get customers live, serves as the main customer contact during implementation, and coordinates internally to resolve customer needs. They hold regular check-ins, share product updates, understand changing customer priorities, and identify opportunities to expand Footprint into additional workflows, products, teams, or business lines. They scope expansions with Forward Deployed Engineers and close deals with teams in their book; when a different team or business line becomes interested, they partner with an Account Executive. The role also establishes how Footprint runs onboarding, check-ins, and Account Executive handoffs. The position is on-site in New York and reports to Peter Sweeney, Head of GTM Strategy and Post Sales. Compensation is a base salary of $145,000–$155,000, on-target earnings of $190,000–$205,000, plus equity.

Requirements

• Experience owning a book of B2B software accounts after the sale.
• Ability to describe an upsell identified and closed within an existing account, ideally after uncovering the use case.
• Experience working with engineers on customer implementations and continuing to coordinate customer questions afterward.
• Experience maintaining regular customer check-ins that help customers raise future needs.
• Experience sharing accounts with Account Executives under clear ownership rules, with positive working relationships.
• Ability to learn a technical product quickly, explain its role in a customer's workflow, and identify opportunities for broader use.

Nice To Haves

• Experience managing accounts at banks, fintechs, or payments companies.
• Experience working with compliance, fraud, AML, or KYC software.
• Experience building account management practices at an early-stage company.

Responsibilities

• Own a book of customer accounts from contract signature through renewals, including newly signed teams added to existing customer relationships.
• Coordinate with Forward Deployed Engineers during implementation and remain the customer's main contact from signature through go-live.
• Connect customers with the appropriate Footprint team members to address needs and follow through until customers receive answers.
• Conduct regular check-ins with each customer team, share product updates, and learn about changes in their priorities.
• Identify and pursue account growth opportunities, scope new workflows or products with Forward Deployed Engineers, and close expansion deals.
• Partner with Account Executives when a new team or business line at an existing customer becomes interested.
• Define Footprint's processes for onboarding, customer check-ins, and handoffs from Account Executives.

Benefits

• Generous compensation and equity packages.
• Free lunch and dinner after 7 p.m.
• Monthly wellness stipend.
• Unlimited PTO.
• Fully covered health, dental, and vision insurance.
• Opportunity to help shape the future of internet identity and financial crime prevention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed