Account Manager - Clearscript

Fairview Health Services•Minneapolis, MN

About The Position

The Senior Account Coordinator uses strong knowledge of pharmacy benefit management (PBM) operations to manage the day-to-day operations of the account team and assigned client groups, while helping ensure customer objectives and goals are met. The role may participate in customer business reviews and serve as a liaison with cross-functional teams and vendors. It requires project management, presentation, analytical, and problem-solving skills, along with interpersonal, customer service, and collaboration skills to build relationships, drive client satisfaction, and improve the client experience.

Requirements

Bachelor of Science or Bachelor of Arts in business, health care, or a related field, or equivalent related work experience.
Three years of account management or client services experience in healthcare or a related field.
Demonstrated proficiency with Microsoft Office products.
Excellent interpersonal and written communication skills.
Excellent presentation skills.

Nice To Haves

One year of account management or client services experience in PBM.

Responsibilities

Partner with the Account Manager to provide consultative services to clients regarding plan design and service improvement.
Execute client implementation and ongoing service needs by interfacing with clients and internal and external departments and vendors to meet customer requirements.
Guide clients in implementing benefit changes and process improvements.
Manage client information, including benefit design, implementation specifications, and client member eligibility data.
Act as the primary operational contact for assigned client groups to ensure a high level of service.
Collaborate with stakeholders to support seamless care and high levels of customer service.
Identify, recommend, and implement changes to improve productivity, client experience, or financial performance.
Escalate high-priority or recurring issues to the appropriate Account Manager or Client Services Director to ensure resolution.
Compile recovery plans to share with clients, including the issue, impact, next steps, and process improvement.