Account Manager, Base44

Wix•New York, NY

5d•$110,000 - $130,000•Hybrid

About The Position

Base44, an AI-powered software development platform recently acquired by Wix, is building its go-to-market team. The Account Manager manages business customers ranging from SMB to enterprise, builds long-term partnerships, helps customers realize maximum value from the platform, champions customer success, and identifies opportunities for growth. This customer-centric role is suited to someone who thrives in a fast-paced, entrepreneurial environment and wants to help scale the business, advocate for customers, and shape a best-in-class customer experience. Base44 operates like a startup within Wix, developing a platform that lets people create custom software applications using natural language without traditional coding. The position is hybrid, with the team expected to work from the office three days per week. The expected base salary is $110,000–$130,000, and the compensation package includes company RSUs. Final compensation may vary based on factors including location, shift, candidate profile, and qualifications. Wix offers comprehensive health and life benefits, flexible time off, emotional and mental health support programs, allowances for nutrition, fitness, and productivity, 401(k) matching with no vesting period, equity, and an employee stock purchase plan. Wix is an equal opportunity employer committed to a welcoming work environment where everyone has the opportunity to succeed.

Requirements

At least 4 years of account management or customer success experience in a B2B technology company, preferably a startup.
Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, machine learning, or related technology sectors.
Proven track record of driving account growth, renewals, and customer satisfaction.
Exceptional communication, presentation, and relationship-building skills.
Strong problem-solving abilities and a passion for helping clients achieve their goals.
Organized and proactive, with the ability to operate in a high-growth, fast-changing environment.
A builder's mindset, including comfort experimenting with AI tools, automating repetitive tasks, and creating processes when systems do not yet exist.

Nice To Haves

Experience with AI platforms, developer-focused solutions, or technical customer onboarding.

Responsibilities

Own and nurture relationships with business customers as their primary point of contact and trusted advisor.
Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform.
Identify and drive account growth opportunities, including renewals, upsells, and cross-sells.
Monitor customer health, usage trends, and satisfaction proactively to mitigate churn and support long-term retention.
Translate customer feedback and needs into actionable insights for product, engineering, and leadership teams.
Collaborate with sales, product, marketing, and support to deliver a seamless client experience.
Develop and deliver regular business reviews, demonstrate return on investment, and help customers achieve their objectives.
Use AI tools to improve individual and team productivity, including drafting communications, synthesizing customer insights, and building lightweight internal tools.
Improve team practices by building automations, templates, and AI-powered workflows for account management and customer health tracking.
Help establish the team's operating motion, including scalable playbooks, tooling, and AI-assisted processes.

Benefits

Comprehensive health and life benefits, including fully covered medical, dental, and vision.
Generous and flexible time off.
Emotional and mental health support programs.
Allowances supporting nutrition, fitness, and productivity.
401(k) matching with no vesting period.
Company RSUs and an employee stock purchase plan (ESPP).
Opportunities for professional growth.

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