Customer Success Team Lead - Base44

Wix • New York, NY

1d • $150,000 - $170,000 • Hybrid

About The Position

We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. The Customer Success Team Lead will build and lead the team responsible for business customers after the sale, focusing on mid-market accounts to help customers realize value from the platform, renew, and grow with the company.

The role combines team leadership with direct account ownership. The lead will manage a small portfolio of strategic mid-market accounts, serve as an escalation point for important customers, and help establish the post-sale operating model. This includes account segmentation, coverage models, onboarding and adoption playbooks, and clear handoffs from Sales. The role also owns team results for retention, renewals, and customer health, while collaborating with Sales on expansion and upsell.

This is a hybrid position, and the team is expected to come to the office three days per week. Base compensation is expected to be $150,000–$170,000, with company RSUs as part of the compensation package. Wix describes Base44 as a fast-moving, collaborative startup within Wix focused on making software development accessible through an AI-powered platform.

Requirements

• At least 5 years of experience in account management or customer success at a B2B technology company.
• At least 3 years of experience directly managing and developing a team of account managers or customer success managers.
• Proven track record of driving retention, renewals, and expansion across a customer portfolio, with a strong understanding of mid-market customers.
• Experience running both scaled, programmatic and high-touch, hands-on customer-success motions, and knowing when to use each.
• Strong communication and executive presence, with the ability to build relationships with customers from end users to senior stakeholders.
• Data-driven approach and comfort with CRM and reporting tools, with accurate forecasting of renewals and expansion.

Nice To Haves

• Experience in a startup or high-growth environment is preferred.
• Experience managing enterprise customers is an advantage.
• Experience with HubSpot is ideal.

Responsibilities

• Lead, coach, and grow a team of customer success managers and account managers through regular 1:1s, account and renewal reviews, call coaching, and QBRs.
• Manage a small book of strategic mid-market accounts, act as the escalation point for the team's most important customers, and participate in critical customer conversations.
• Build the post-sale operating model for mid-market customers, including account segmentation, coverage models, onboarding and adoption playbooks, and clear handoffs from Sales.
• Manage and improve scaled, programmatic, digital-led, and automated customer-success motions as well as higher-touch motions involving dedicated customer success, solution engineers, executive relationships, and tailored plans; place customers in appropriate approaches.
• Own team results for retention, renewals, and customer health, maintain accurate forecasts, and collaborate with Sales on expansion and upsell.
• Monitor customer health, usage, and risk signals, ensuring at-risk accounts receive timely and effective support.

Benefits

• Comprehensive health and life benefits, including fully covered medical, dental, and vision.
• Generous and flexible time off.
• Emotional and mental health support programs.
• Allowances supporting nutrition, fitness, and productivity.
• 401(k) matching with no vesting period.
• Company RSUs.
• Employee stock purchase plan (ESPP).
• Opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed