Account Manager, Base44

Wix • New York, NY

1d • $110,000 - $130,000 • Onsite

About The Position

Base44, an AI-powered software development platform recently acquired by Wix, is building its go-to-market team. The Account Manager manages business customers ranging from SMB to enterprise, builds long-term partnerships, helps customers realize value from the platform, advocates for customer success, and identifies opportunities for growth. The role is suited to a customer-centric professional who enjoys a fast-paced, entrepreneurial environment and contributes to customer satisfaction and business expansion. The position is based in New York and follows Wix’s fully in-person work model, with three days a week from the New York office.

Base44 operates like a startup within Wix: fast-moving, collaborative, and focused on making software creation accessible through natural-language application development. The Account Manager will help scale the business and establish its customer operating model, playbooks, tooling, and AI-assisted processes.

Requirements

• At least 4 years of account management or customer success experience in a B2B technology company, preferably a startup.
• Experience managing mid-market and enterprise customers in SaaS, AI, developer tools, machine learning, or related technology sectors.
• A proven track record of driving account growth, renewals, and customer satisfaction.
• Exceptional communication, presentation, and relationship-building skills.
• Strong problem-solving abilities and a passion for helping clients achieve their goals.
• Organized, proactive, and comfortable working in a high-growth, fast-changing environment.
• A builder’s mindset, including comfort experimenting with AI tools, automating repetitive tasks, and creating systems where needed.

Nice To Haves

• Experience with AI platforms, developer-focused solutions, or technical customer onboarding.

Responsibilities

• Own and nurture business customer relationships, acting as the primary point of contact and trusted advisor.
• Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform.
• Identify and drive account growth opportunities, including renewals, upsells, and cross-sells.
• Monitor customer health, usage trends, and satisfaction to mitigate churn and support long-term retention.
• Translate customer feedback and needs into actionable insights for product, engineering, and leadership teams.
• Collaborate with sales, product, marketing, and support to deliver a seamless client experience.
• Develop and deliver regular business reviews, demonstrate return on investment, and help customers achieve their objectives.
• Use AI tools to improve individual and team productivity, including drafting communications, synthesizing customer insights, and building lightweight internal tools.
• Build automations, templates, and AI-powered workflows to scale account management and customer health tracking.
• Help define scalable operating processes, playbooks, tooling, and AI-assisted workflows as the team grows.

Benefits

• Comprehensive health and life benefits, including fully covered medical, dental, and vision.
• Generous and flexible time off.
• Emotional and mental health support programs.
• Allowances supporting nutrition, fitness, and productivity.
• 401(k) matching with no vesting period.
• Equity and employee stock purchase plan.
• Restricted stock units granted to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed