Account Manager

Tillo

2d•Remote

About The Position

Tillo is seeking a proactive, high-ownership Account Manager to support delivery across its growing APAC region. This role is suitable for someone early in their client-facing career who can manage multiple priorities, communicate confidently with customers, and drive operational work independently without needing constant direction. The successful candidate will engage in account management, customer support, and regional execution within a fast-moving scale-up environment, collaborating with teams across APAC, the UK, and the US. The primary challenge is to ensure reliable, high-quality client delivery and operational execution across APAC accounts as the region expands. The role is remote, based in Sydney, Australia, and involves working with a global team serving customers across the UK, USA, Australia, South Africa, and beyond. Tillo is a market leader in rewards and incentives, committed to providing a workplace where passionate, driven individuals can thrive through collaboration, trust, positivity, and a willingness to learn. Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable, operating in over 37 markets and 25 currencies, processing billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses. Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.

Requirements

1–3 years experience in account management, customer success, client support or operations
Confidence communicating with clients and managing relationships day-to-day
Strong organisational skills and attention to detail
Ability to manage multiple priorities in a fast-moving environment
A proactive mindset with a bias towards ownership and follow-through
Comfort working independently while staying closely aligned with a distributed global team
Interest in working in a startup or scale-up environment

Nice To Haves

Experience using CRM platforms such as Salesforce or HubSpot

Responsibilities

Own the day-to-day management of a portfolio of APAC client accounts
Prepare performance updates, reporting and support account review activity
Coordinate campaigns, promotions and account initiatives end-to-end
Act as a primary point of contact for client queries and operational issues
Resolve support requests independently and escalate where appropriate
Work cross-functionally with product, operations and finance teams to troubleshoot issues
Support onboarding activity and delivery across new and existing accounts
Partner closely with the Head of APAC to progress regional priorities and initiatives
Track progress across key activities and ensure strong follow-through
Identify opportunities to improve client engagement, performance and retention
Maintain accurate CRM records and internal documentation
Collaborate daily with colleagues across APAC, the UK and the US to ensure smooth delivery across time zones