Account Manager

Scotsman Guide • Bothell, WA

7d • $60,000 - $70,000 • Hybrid

About The Position

Scotsman Guide is seeking a driven, relationship-focused Account Manager to join our Sales team. The Account Manager is a hybrid new business and account management role responsible for managing and growing an assigned book of business while actively prospecting to bring new advertising clients (primarily mortgage lenders) into the Scotsman Guide ecosystem. This is a B2B inside-sales position where success is measured by client retention, revenue growth, and new business acquisition. The ideal candidate is consultative in their approach, highly organized, and motivated by building long-term partnerships. Sales activities are conducted through phone, video conferencing, and email.

Requirements

• Bachelor's degree (B.A. or B.S.) from an accredited four-year college or university, or an equivalent combination of education and experience.
• 3-5 years of inside B2B sales experience with a demonstrated history of meeting or exceeding revenue targets.
• Experience managing a book of business with both retention and new business development responsibilities.
• Client Relationship Management: ability to build trust, retain accounts, and drive long-term satisfaction.
• Consultative Selling: skilled at uncovering client needs and recommending tailored solutions.
• Prospecting & Cold Outreach: comfortable with high-volume outbound calling and emailing.
• Pipeline Discipline: consistent CRM hygiene and deal tracking across a large volume of accounts.
• Communication: clear and concise written and verbal communication; all calls followed by email.
• Technology: proficiency in word processing, spreadsheets, web conferencing tools, and CRM platforms.

Nice To Haves

• Experience in advertising sales or the mortgage lending industry is strongly preferred.
• Familiarity with Magazine Manager CRM is a plus.
• Industry Knowledge: understanding of the mortgage lending landscape and B2B advertising is an advantage.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of active advertising clients.
• Build and nurture long-term client relationships through consistent, proactive communication.
• Conduct quarterly check-ins with all existing clients to review campaign performance, address concerns, and identify growth opportunities.
• Manage contract renewals and change orders in accordance with Scotsman Guide contract guidelines.
• Resolve client issues promptly; escalate to management or internal departments as appropriate.
• Handle cancellation requests by attempting to retain, reduce, or redirect client spend before finalizing document outcomes in CRM.
• Prospect and build a pipeline of new advertising clients through cold calling, cold emailing, networking, and referral generation.
• Research prospects to understand their business needs and tailor Scotsman Guide product recommendations accordingly.
• Present and demonstrate Scotsman Guide's product portfolio via phone, video conference, and webinar.
• Prepare and deliver proposals, quotes, and presentations aligned to prospect needs.
• Manage the full sales cycle from initial outreach through contract execution.
• Identify upsell and cross-sell opportunities within the existing book of business to expand revenue.
• Proactively recommend seasonal inventory, supplemental ad products, and platform upgrades to current clients.
• Develop tailored account growth strategies based on client data and campaign performance.
• Consistently contribute to team revenue goals through account growth and upsell activity.
• Utilize Magazine Manager CRM to track all prospects and active accounts from initial contact through contract closure.
• Log all client communications (calls, emails, and meetings) in CRM with accurate notes and follow-up tasks.
• Keep the CRM pipeline current with accurate deal stages and revenue forecasts at all times.
• Develop individual account strategies to maximize retention and revenue growth across the book of business.
• Prepare and present sales forecasts and activity reports in weekly one-on-one meetings with the Sales Operations Manager.
• Monitor personal performance across key sales metrics and proactively address gaps with your manager.
• Contribute to team knowledge by documenting learnings from cancellations, objections, and competitive insights in CRM.
• Coordinate with the Product team to resolve ad fulfillment issues and ensure client campaigns are performing as contracted.
• Partner with the Accounting team to resolve client billing and payment issues.
• Advocate for client needs within the organization and communicate feedback to inform product improvements.
• Respond to internal requests from all departments in a timely manner.

Benefits

• Matching 401(k)
• Benefits include health, dental, vision, disability and life insurance, FSA, HSA, and voluntary coverage options
• Employee Assistance Program and work/life balance culture
• Paid time off
• 9 Paid Holidays and 1 floater holiday
• Milestone recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees