Account Manager

Berkley • Hamilton Township, NJ

1d • Hybrid

About The Position

Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley’s success is our nimble approach to risk – our ability to quickly understand, think through, and devise a plan that addresses each client’s challenges, coupled with the strong backing of a Fortune 500 company. Our parent company, W. R. Berkley Corporation, is one of the largest and best managed property/casualty insurers in the United States.
This position will be located in our Hamilton Square, NJ office. Our offices offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
The Company is an equal employment opportunity employer.
As an Account Manager for the Group Captive Division, you will report directly to the Director of Account Management and will be responsible for the management and handling of all day-to-day activity with Stop Loss Accounts. In addition, the position will provide support to all customers, brokers and program sponsors of the assigned accounts.
What you can expect:
Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
Internal mobility opportunities
Visibility to senior leaders and partnership with cross functional teams
Opportunity to impact change

Requirements

• 3+ years with group insurance or reinsurance experience
• Day-to-day client management experience
• Customer focused, proactive mindset; excellent organizational, interpersonal and project management skills
• Strong consulting and interpersonal skills, with an ability to interact with brokers, clients, and service vendors
• Excellent verbal and written communications skills, with a strong ability to learn and understand ways to organize high activity
• Demonstrate good judgment, ability to prioritize, and sense of urgency with the ability to work autonomously
• Demonstrate a teamwork mindset and commitment to account results
• Ability to establish and maintain positive working relationships with management and staff to further the company’s mission
• Proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Ability to travel 10- 15%

Nice To Haves

• College degree or equivalent work experience.
• Previous Account Manager experience highly desired
• In-depth knowledge of Employer Stop Loss business
• Presentation skills highly preferred

Responsibilities

• Manage communication with the broker, TPA and policyholder as needed to ensure appropriate administration of the policy including facilitating any licensing or compliance paperwork needed with broker and TPA.
• Ensure on-time and accurate deliverables from proposal acceptance through policy issuance, including review and quality assurance with materials released.
• Manage all aspects of stop loss account activity post sale for the renewal book of business including timely collection of outstanding requirements for policy issuance, setting up of accounts, following up for paperwork and setting up necessary reporting.
• Responsible for reviewing and processing all implementation paperwork, including but not limited to renewal schedule, establishing premium remittance and stop loss remittance method for renewals.
• Responsible for review and distribution of implementation materials for renewal business, plan document acknowledgements and amendments to brokers for transmittal to policyholder.
• Prepares Schedule A – Form 5500 requests for information upon request.
• Manages overdue premium reporting monthly, pursue any overdue premiums and work with premium collection team to ensure that all shortfalls or overpayments are resolved satisfactorily. When necessary, prepare reconciliations to resolve discrepancies in premium payments.
• Follows up for outstanding notification reporting.
• Completes ad hoc claim report requests/initiate monthly automated reporting as needed.
• Updates assigned AM in DY System for renewals.
• Updates address changes, legal name changes, and policy terminations.
• Develop relationships with appropriate day-to-day key contacts at broker, TPA, vendors and policyholder. Including onboarding for new brokers and TPAs.
• Manages all incoming voice mail and e-mail within acceptable service delivery timeframes.
• Provide home office support to business development and regional sales teams, when necessary to ensure that customer needs are met.
• Effectively team with all functional areas within the company including quality assurance but not limited to Business Development/Sales, Underwriting, Claims, and Policy Issuance teams.

Benefits

• competitive compensation
• paid time off
• comprehensive wellness benefits and programs
• employer funded health savings account
• profit sharing
• 401k
• paid parental leave
• employee stock purchase plan
• tuition assistance
• professional continuing education
• Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees