Account Manager, Health Plans

SonderMind • Denver, CO

17h • Hybrid

About The Position

The Account Manager, Health Plans is responsible for growing SonderMind’s payor relationships and serving as the primary contact for an assigned portfolio. This strategic account management role involves demonstrating SonderMind’s value, expanding its presence within partner organizations, and collaborating with payors to increase member use of SonderMind services. Reporting to the Head of Payor Strategy and Partnerships, the Account Manager acts as a trusted advisor to payor executives and identifies opportunities to deepen partnerships beyond the initial agreement. The role works closely with the Payor Contracting team to share partnership insights and evidence of value that support renewals and new agreements. Success requires executive presence, commercial instincts, and the ability to translate clinical outcomes and utilization data into a compelling value story.

The position is remote-capable and requires travel to the corporate office, payor visits, and conferences. SonderMind describes its working environment as flexible hybrid and provides travel to Denver once a year for its annual Shift gathering.

Requirements

• Bachelor’s degree (BA/BS) in Business Administration, Healthcare Administration, or a related field.
• At least five years of experience in strategic account management, partner growth, or payor-facing relationship management.
• A track record of growing accounts by expanding offerings, increasing utilization, or driving revenue within existing relationships.
• Knowledge of managed care and the payor landscape, including familiarity with alternative payment models such as value-based programs, risk arrangements, and case rates.
• Strong analytical and storytelling skills, including the ability to turn outcomes and utilization data into a compelling value narrative.
• Executive presence and strong written, verbal, and analytical communication skills.
• Ability to work remotely and travel to the corporate office, payor visits, and conferences.
• Ability to adopt and use new tools, including AI, to drive outcomes.

Nice To Haves

• Experience in behavioral health or healthcare.

Responsibilities

• Serve as the primary point of contact for a portfolio of payor partners, managing day-to-day relationships and executive connections.
• Lead regular business reviews and Joint Operating Committees.
• Build and deliver a partner-specific return-on-investment narrative using clinical outcomes, access improvements, cost savings, and utilization data.
• Identify and pursue account expansion opportunities, including new geographies, lines of business, products, offerings, and strategic initiatives such as value-based programs.
• Collaborate with payors on member engagement, referral pathways, and co-marketing initiatives to drive utilization of SonderMind services.
• Partner with the Payor Contracting team on renewals and new agreements, providing relationship insights, expansion opportunities, and value narratives.
• Work cross-functionally with Revenue Cycle, credentialing, compliance, legal, finance, and operations to deliver partner commitments and maintain partnerships.
• Support additional projects, including travel to industry conferences and in-person partner meetings.
• Proactively identify growth opportunities and resolve partner issues before they escalate.

Benefits

• Base salary range of $115,000–$135,000, with eligibility for a 5% variable bonus.
• Flexible hybrid work.
• Generous paid time off policy with a minimum of three weeks off per year.
• Free therapy coverage benefits for employees enrolled in company medical plans.
• Medical, dental, and vision coverage, with HSA and FSA options; the company contributes $1,100 to the HSA.
• Employer-paid short-term and long-term disability, life, and AD&D coverage.
• Salary-difference coverage for up to seven weeks of short-term disability leave after the required waiting period.
• Eight weeks of paid parental leave; this may be in addition to short-term disability benefits for qualifying parents.
• 401(k) plan with 100% matching, immediately vested, on up to 4% of base salary.
• Travel to Denver once a year for the annual Shift gathering.
• Fourteen company holidays.
• Company shutdown between Christmas and New Year’s.
• Supplemental life insurance, pet insurance coverage, and commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level