Sr. Account Manager - Health Plans

Navitus Health Solutions, LLC•,

2d•$71,716 - $86,405•Remote

About The Position

Navitus Health Solutions is seeking a Sr. Account Manager to join their team. This role is part of an account team that values client relationships and operational excellence, and the Sr. Account Manager will be the daily face of the organization to clients. The position involves leading projects and operational ownership for complex and strategic client accounts, ensuring the operational execution of client strategies and plan design. The Sr. Account Manager will act as the voice of the customer cross-functionally and use operational expertise to advise clients and colleagues on plan design considerations and improvement opportunities.

Requirements

Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience, required.
2+ years of account management experience with increasing levels of responsibility, or equivalent relevant experience from another role, required.
5+ years of experience in a customer service role required.
Knowledge of pharmacy benefits management, insurance, or health care industry required.
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
Supports more complex, high-profile and strategic books of business.
Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
Drives internal resolution to open action items.
Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
Analyzes any new or revised client requirements to ensure accuracy and feasibility.
Makes decisions regarding the resolution of member and client issues.
Provides clients with system support and collaboration tools.
Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.
May require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
Other duties as assigned.