Account Manager, Health Plans

SonderMind • Denver, CO

1d • $115,000 - $135,000 • Hybrid

About The Position

The Account Manager, Health Plans is responsible for growing SonderMind’s payor relationships. The role owns the day-to-day and executive-level relationship for an assigned portfolio, demonstrates SonderMind’s value, expands each account beyond its initial contract, and partners with payors to increase member use of SonderMind services. The Account Manager acts as a trusted advisor to payor executives and works with the Payor Contracting team to bring partnership insights and a compelling value story to renewals and new agreements.

Success requires executive presence, commercial instincts, and the ability to turn clinical outcomes and utilization data into a clear, data-backed value narrative. The role works across teams to fulfill partner commitments and keep partnerships running smoothly. Remote work is supported, with travel to the corporate office, payor visits, conferences, and an annual company gathering in Denver.

Requirements

• Minimum bachelor’s degree (BA/BS) in Business Administration, Healthcare Administration, or a related field.
• At least five years of experience in strategic account management, partner growth, or payor-facing relationship management; behavioral health or healthcare experience is preferred in the posting as an ideal background.
• Proven track record of growing accounts by expanding offerings, increasing utilization, or driving revenue within existing relationships.
• Knowledge of managed care and the payor landscape, including familiarity with alternative payment models such as value-based programs, risk arrangements, and case rates.
• Strong analytical and storytelling skills, including the ability to turn outcomes and utilization data into a compelling value narrative.
• Executive presence and strong written, verbal, and analytical communication skills.
• Ability to work remotely and travel to the corporate office, payor visits, and conferences.
• Ability to adopt new tools, including AI, to drive outcomes.

Nice To Haves

• Experience in behavioral health or healthcare.

Responsibilities

• Serve as the primary point of contact for a portfolio of payor partners, owning day-to-day relationships and executive connections.
• Lead regular business reviews and Joint Operating Committees to position SonderMind as an indispensable partner.
• Build and deliver an ROI story for each partner using clinical outcomes, access improvements, cost savings, and utilization data.
• Identify and pursue organic account expansion opportunities, including new geographies, lines of business, products, offerings, and strategic initiatives such as value-based programs.
• Partner with payors on member engagement, referral pathways, and co-marketing initiatives to increase use of SonderMind services.
• Partner with the Payor Contracting team on renewals and new agreements, contributing relationship insights, expansion opportunities, and the value narrative.
• Collaborate with Revenue Cycle, credentialing, compliance, legal, finance, and operations to meet partner commitments and maintain effective partnerships.
• Support additional projects, including travel to industry conferences and in-person partner meetings.
• Proactively identify growth opportunities and resolve partner issues before they escalate.

Benefits

• Base salary range of $115,000–$135,000, with final compensation based on relevant experience, skills, education, and past performance.
• Eligible for a 5% variable bonus.
• Flexible hybrid work.
• Generous PTO policy with a minimum of three weeks off per year.
• Free therapy coverage for employees enrolled in company medical plans.
• Medical, dental, and vision coverage, including HSA options with a $1,100 company contribution and FSA options.
• Employer-paid short-term and long-term disability, life, and AD&D insurance.
• Salary-difference coverage for up to seven weeks of short-term disability leave after the required waiting period.
• Eight weeks of paid parental leave; eligible parents who also qualify for short-term disability may receive a combined 8–16 weeks of paid leave.
• 401(k) retirement plan with 100% matching, immediately vested, on up to 4% of base salary.
• Travel to Denver once a year for the annual Shift gathering.
• Fourteen company holidays.
• Company shutdown between Christmas and New Year’s.
• Supplemental life insurance.
• Pet insurance coverage.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level