Strategic Account Manager; Health Plans

Carda Health

2d•Remote

About The Position

The Strategic Account Manager owns Carda’s most important client relationships after contracts are signed and serves as the executive-facing lead for a portfolio of Health Plans. The role is accountable for demonstrating Carda’s value, delivering against contract expectations, and growing partner relationships and revenue. It uses data from internal databases and reporting tools to develop clear value narratives and aggregate outcome summaries for client executives, working closely with Clinical, Operations, Product, Finance, Analytics, and Sales. The position manages the partner operating rhythm, executive relationships, performance against contractual terms and SLAs, escalations, renewals, pricing conversations, and expansion opportunities. It also represents the payer partner’s needs internally, coordinates new initiative implementations, and keeps account records, health scores, and renewal dates current. The position reports to the Head of Enterprise Sales and focuses on Health Plans. It is remote, with travel to client sites.

Requirements

At least 3 years of experience in customer success, account management, or client partnerships, including at least 2 years managing enterprise-level accounts.
Ability to plan, deliver, and report to senior leadership with very little or no assistance.
Direct experience managing a health plan relationship, specifically Medicare Advantage.
Comfort independently pulling and analyzing data and turning it into executive-ready narratives.
Familiarity with Salesforce, Google Docs, Canva, and Sage.
Track record of owning renewals and driving measurable expansion revenue.
Ability to move quickly and demonstrated experience completing projects faster than peers while maintaining best-in-class work quality.
Cross-functional collaboration with Sales to identify opportunities and create client expansion plans.
Executive presence, including experience leading a QBR with a plan CMO or health system CFO and engaging other executives.
Working knowledge of Star Ratings, HEDIS, total cost of care, and Medicare Advantage care management.
Analytical ability and a proven track record of obtaining information, diagnosing issues, and identifying business opportunities efficiently.

Nice To Haves

Experience in digital health, value-based care, or a cardiology/chronic condition program.
Experience working with major national Health Plans.

Responsibilities

Serve as the day-to-day executive lead for National Health Plan Partners across clinical, network, care management, and Stars stakeholders.
Run monthly performance reviews, quarterly business reviews, and annual value summaries.
Track referral and enrollment volume, conversion, engagement, and completion against contract expectations; identify and resolve performance gaps.
Identify and build business cases for expansion into new markets, member populations, product lines, regions, and initiatives.
Use Health Plan relationships to identify opportunities to support client goals such as cost reduction, care quality improvement, engagement, and Stars-measure impact.
Build multi-threaded relationships with executive sponsors, including CMOs, VPs of Population Health, Network leaders, and P&L owners.
Serve as the primary point of contact for Health Plans across Carda and communicate partner strategy and execution ideas to senior leadership.
Use client feedback to lead internal initiatives, prioritize requests, and represent the Payer Vertical within Carda.
Lead performance-centered QBRs and executive check-ins.
Own partner escalations and coordinate resolution across teams.
Query internal databases and reporting tools to produce aggregate outcome information, including enrollment, completion, functional capacity, readmissions, and patient experience.
Develop ROI and impact narratives tailored to partner types, including total cost of care and Star Ratings for plans, and capacity, access, and readmissions for health systems.
Partner with Clinical and Analytics to produce publishable case studies and reference stories.
Drive expansion revenue across the account portfolio through new sites, service lines, populations, and initiatives.
Work with the Head of Enterprise Sales and Enterprise team on handoffs, account planning, and joint expansion pursuits.
Lead renewal strategy and pricing conversations with Finance.
Represent partner needs to Clinical, Operations, Product, and Finance, translating them into prioritized requests.
Coordinate implementation of new initiatives, including data feeds, SFTP/referral workflows, and reporting changes, with Product and Operations.
Maintain a performance scorecard for each partner against contracted terms and SLAs.
Prepare for renewals 6–9 months in advance with a documented value summary.
Keep Salesforce account records, health scores, and renewal dates current.