Account Manager (Customer Outcomes Specialist)

Scarlet • New York City, NY

4d • Onsite

About The Position

Scarlet is authorised to assess and certify medical devices. It combines clinical, technical and regulatory expertise with AI agents and software to help medical-device certification keep pace with product development while maintaining safety standards. As an Account Manager (Customer Outcomes Specialist), you will be one of the founding US members of the team, owning customer relationships from onboarding through expansion. You will keep complex projects on track, remove friction, and help customers achieve their goals while working with medical technology companies to help deliver safe devices to patients sooner. Scarlet has US customers and is opening an office in New York City. This is a full-time, in-office role, with the first weeks spent onboarding with the team in London.

Requirements

• At least 3 years of experience owning complex customer relationships in B2B environments.
• Strong project management skills, including connecting information, identifying risks early, and keeping multiple workstreams on track.
• A bias for action and the ability to support customers in critical moments and provide useful signals to internal teams.
• Insatiable curiosity and the ability to thrive in a fast-paced, innovative environment, think creatively, and iterate quickly.
• Exemplary verbal and written communication skills, aligned with MECE principles and adapted to an asynchronous work environment.

Nice To Haves

• Experience in the health technology industry and/or a regulated industry.

Responsibilities

• Build long-term, trust-based relationships with forward-thinking health technology companies.
• Act as the central point of accountability for customers, ensuring the right outcomes at the right time and communicating clearly throughout.
• Listen closely, capture what matters, and surface customer priorities so internal teams stay aligned throughout the customer journey.
• Identify and eliminate friction, including process confusion, scope drift, and customer frustrations.
• Own key customer moments from onboarding through expansion, keeping customers focused and confident when the path is complex.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed