Account Manager (Customer Outcomes Specialist)

Scarlet • New York, NY

1d • Onsite

About The Position

Scarlet is authorised to assess and certify medical devices, combining clinical, technical, and regulatory expertise with AI agents and software. As an Account Manager (Customer Outcomes Specialist), you will be a founding US member of Scarlet’s team and own customer relationships from onboarding through expansion. You will keep complex projects on track, remove friction, and help customers achieve their goals as they deliver safe medical devices to patients sooner.

The role is based in Scarlet’s New York City office, with onboarding alongside the team in London during the first weeks and travel to meet customers across the US. You will work day-to-day with medical technology companies.

Requirements

• At least 3 years of experience owning complex customer relationships in B2B environments; health tech and/or regulated-industry experience is preferred.
• A bias for action and the ability to support customers during critical moments while providing internal teams with useful signals for decision-making.
• Strong project management skills, including connecting information, identifying risks early, and keeping multiple workstreams on track.
• Insatiable curiosity and the ability to thrive in a fast-paced, innovative environment while thinking creatively and iterating quickly.
• Excellent verbal and written communication skills, aligned with MECE principles and suitable for an asynchronous work environment.

Nice To Haves

• Experience in the health tech industry and/or a regulated industry.

Responsibilities

• Build long-term, trust-based relationships with forward-thinking health tech companies.
• Serve as the central point of accountability for customers, ensuring the right outcomes at the right time and communicating clearly throughout.
• Listen closely, capture and surface customer priorities, and keep internal teams aligned with what customers value throughout the customer journey.
• Identify and eliminate friction, including process confusion, scope drift, and customer frustrations.
• Own key customer moments from onboarding through expansion, keeping customers focused and confident through complex work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed