Account Manager - SMB Business Sales

Verizon • Carmel, IN

3d • Onsite

About The Position

The Account Manager – SMB Business Sales role drives sales, increases service revenue, and manages customer relationships for businesses in the 1–19 employee segment. The role develops new business through prospecting and lead qualification while retaining, managing, and growing existing accounts. It involves consulting with customers to understand business challenges and recommending tailored technology solutions that improve business outcomes and generate revenue.

The position sells integrated software and connectivity solutions, including Cloud, Security, ISP, VoIP, and Google platforms. The Account Manager uses Verizon’s Velocity Selling methodology, AI, advanced CRM tools, and sales force automation tools to improve productivity, customer engagement, and sales decision-making. This is a mobile role based in Merrillville or Northwest Indiana, primarily working at customer or field locations, with occasional visits to a Verizon location for training and meetings. Expected travel within the assigned territory may be up to approximately 50%. The scheduled workweek is 40 hours. Compensation includes base pay and target individual-based commission, with unlimited commission opportunity; compensation varies by geography, performance, and experience.

Requirements

• Bachelor’s degree or four or more years of work experience.
• At least one year of relevant experience, demonstrated through work experience and/or military experience.
• At least one year of sales experience.
• Willingness to work in a mobile working model and travel within the assigned geographic sales territory; expected travel may be up to approximately 50%.
• Valid driver’s license.

Nice To Haves

• Associate’s or bachelor’s degree, or related certifications or college courses.
• At least one year of business-to-business or outside sales experience, including business acquisition and prospecting or cold-calling.
• Technology sales and educational experience, such as SaaS sales, CRM, Salesforce, other client management tools, or social media.
• Strong presentation skills in face-to-face and virtual environments.
• Experience building and maintaining strong business relationships with all levels of client organizations.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Ability to manage time and prioritize tasks to accomplish goals.
• Ability to implement feedback and tailor an approach for success.

Responsibilities

• Develop and qualify leads within the assigned territory through cold-calling, partner-selling, lead-generation campaigns, and social selling.
• Acquire new business and incremental revenue to meet sales targets.
• Retain, manage, and grow the existing customer base.
• Educate customers about business solutions and generate interest in innovative offerings.
• Build relationships with key decision makers.
• Present and create multi-product solution opportunities.
• Sell integrated software solutions, including Cloud, Security, ISP, VoIP, and Google platforms.
• Track and report sales progress using sales force automation tools.
• Drive sales, increase service revenue, and manage relationships for accounts in the 1–19 employee segment.
• Consult with customers to identify business challenges and recommend tailored solutions.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with matching contributions.
• Paid time off, including five weeks of vacation, holidays, and personal days as described in the posting.
• Paid parental leave, including eight weeks for eligible new parents and potentially up to 16 weeks for a birthing parent when paired with short-term disability.
• Industry certifications through Verizon’s Get Certified program.
• Discounts on Verizon products and services, including wireless plans and Fios services.
• Employee discounts and pet insurance.
• Sales recognition programs and incentives, which may include travel, gifts, and other rewards.
• Eligible external hires may receive a $2,500 sign-on bonus and new-hire incentives up to $7,500.
• Short- and long-term disability, life insurance, supplemental life insurance, AD&D insurance, identity theft protection, and group home and auto insurance.
• Up to eight company-paid holidays and up to six personal days per year.
• Adoption assistance and tuition assistance.
• Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
• New hires receive up to 15 vacation days per year, increasing with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level