Vacancies Account Manager

AkzoNobel•Norfolk, VA

13d•Hybrid

About The Position

We’re looking for a commercially focused Account Manager to join our Dulux Decorator Centre (DDC) team, responsible for driving profitable growth across a regional portfolio of DDC360 contractor customers. In this role, you’ll be responsible for developing strong customer partnerships, creating and delivering joint business plans, and identifying opportunities to grow existing accounts and win new business. You’ll work closely with our Key Account Managers, Regional Development Managers, DDC stores and wider support teams to ensure seamless service, strong commercial execution and successful “Paint on Wall” outcomes. This is a great opportunity for an experienced account manager or field sales professional who enjoys building relationships, identifying growth opportunities and taking ownership of their customer portfolio.

Requirements

Proven experience in account management or field sales, ideally within coatings, construction, building products or a related industry.
Commercially minded, with a strong track record of delivering profitable growth and developing customer relationships.
Confident creating practical growth plans, managing account performance and identifying opportunities to increase customer share of wallet.
Strong relationship-building and influencing skills, with the ability to develop effective partnerships with customers and internal stakeholders.
A proactive, self-motivated and results-driven approach.
Strong commercial awareness and the ability to manage performance against sales and margin targets.
Excellent organisation skills, with the ability to manage multiple customers, opportunities and priorities independently.
Confidence using CRM systems and sales tools to manage customer information and opportunity pipelines.
Strong communication and collaboration skills.
The ability to work independently while contributing positively to a wider cross-functional team.
A customer-focused mindset and a commitment to delivering excellent service.

Responsibilities

Drive profitable year-on-year growth across your assigned DDC360 accounts by increasing sales, margin and share of wallet.
Build and maintain strong relationships with DDC360 customers, acting as the key regional point of contact and delivering a consistent customer experience.
Develop and execute effective account plans and identify opportunities to grow existing customer value.
Identify and convert high-potential regional opportunities that support sustainable, long-term growth.
Monitor commercial performance against targets, taking corrective action where required and keeping key stakeholders informed of progress.
Work closely with Key Account Managers, Regional Development Managers, DDC stores and wider internal teams to align regional execution with national strategies and commercial priorities.
Support the successful conversion and delivery of customer projects, working cross-functionally to maximise “Paint on Wall” opportunities.
Support product, sustainability and commercial programmes that strengthen customer engagement with the DDC360 proposition.
Build contractor relationships through regional training, customer forums and events.
Work collaboratively with DDC stores and local teams to support effective stock management, service delivery and customer engagement.
Use CRM systems and sales tools to maintain accurate customer information, activity records and opportunity pipelines.
Manage commercial activity in line with company policies, pricing frameworks and governance requirements.
Take ownership of your own development, continuously building your sales capability and contributing to the success of the wider sales team.