Account Manager, Japanese Customer Accounts
About The Position
Wallenius Wilhelmsen is seeking a commercially driven, bilingual Japanese Customer Account Manager to build and grow strategic relationships with Japanese customers across the Americas. The role focuses on High & Heavy, automotive, breakbulk, project cargo, and specialized logistics opportunities, driving profitable growth across Shipping, Logistics, and Supply Chain Solutions. The Account Manager serves as a key commercial link between Japanese headquarters, North American customer organizations, and global internal teams. The position leverages cultural expertise, executive relationships, and market insight to develop new business and deliver integrated logistics solutions. It is hybrid, with in-office work in Parsippany, New Jersey, on Tuesdays, Wednesdays, and Thursdays. Travel across North America and internationally, including Japan, is required as needed. Success means growing strategic Japanese customer accounts, building strong executive relationships, converting market intelligence into profitable opportunities, and expanding Wallenius Wilhelmsen’s integrated service portfolio across the Americas.
Requirements
- Fluency in Japanese and English, including executive-level business communication.
- 5–10 years of experience in B2B sales, strategic account management, shipping, logistics, supply chain, automotive, industrial equipment, or project cargo.
- Strong understanding of Japanese business culture, relationship management, and corporate decision-making.
- Proven ability to build executive relationships, generate new business, manage sales pipelines, and negotiate complex commercial agreements.
- Strong commercial acumen, strategic thinking, communication, and cross-functional collaboration skills.
- Bachelor’s degree in business, engineering, supply chain management, or a related field, or equivalent experience.
- Willingness to travel across North America and internationally, including Japan, as needed.
- Must be authorized to work in the United States; visa sponsorship is not available.
Nice To Haves
- Knowledge of RoRo, High & Heavy, automotive, breakbulk, project cargo, or multimodal logistics.
Responsibilities
- Build trusted relationships with Japanese customers, from operational teams to C-suite executives, across Japan and the Americas.
- Develop account plans, identify new business opportunities, expand existing accounts, and grow revenue and profitability across Shipping, Logistics, and Supply Chain Solutions.
- Identify opportunities in High & Heavy, automotive, breakbulk, project cargo, and specialized transportation, engaging customers early in their supply-chain planning.
- Manage sales pipelines, tenders, RFQs, and negotiations while coordinating pricing, operations, legal, and product teams to deliver competitive solutions.
- Partner with Japan-based account teams, regional account managers, and cross-functional stakeholders to ensure a coordinated customer strategy.
- Monitor service performance, customer satisfaction, and commercial commitments while promoting sustainable, end-to-end logistics solutions.
- Travel across North America and internationally, including Japan, as needed.
Benefits
- Low-cost health insurance options, including medical, dental, and vision.
- Company-matching 401(k) plan.
- Company-paid life insurance.
- Short-term and long-term disability coverage.
- Access to on-the-job training and career development.
- Discounts on attractions, automotive, travel, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
