Customer Accounts Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies • Suffolk, VA

22h • $16 - $16

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department and drive store success by achieving company standards for collections and lease renewals. They influence team performance, help customers reach their ownership goals, and perform a wide variety of functions at the direction of the General Manager. The role also assists with store operations, sales, merchandise handling, and vehicle-related duties. The stated pay range is $15.50 to $16.25 per hour, with additional incentive pay based on performance.

Requirements

• In the United States, be at least 21 years old, hold a valid state driver's license, and comply with the Company's Driver Qualification Policy, including a satisfactory motor vehicle record. In Canada, be at least 18 years old.
• Meet Department of Transportation requirements to obtain certification in required U.S. states.
• Be able to work a schedule that varies from 8 a.m. to 9 p.m.
• Be able to lift up to 50 pounds without assistance and up to 300 pounds with the assistance of a dolly.
• Have excellent interpersonal and communication skills.
• Have high energy and the ability to perform store functions and multitask effectively.
• Demonstrate proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Have proficient computer skills.

Nice To Haves

• Two years of college or two years of previous management experience.
• High school diploma or equivalent.

Responsibilities

• Maintain customer accounts, update customer information in the store computer system, and document customer payment appointments.
• Assist the General Manager with operational functions, including account recommendations and monitoring payment frequency and payment history for accuracy.
• Serve as second in command to the General Manager.
• Build authentic customer relationships to support ownership goals and drive sales.
• Manage collections by counseling customers to encourage timely lease and merchandise renewals.
• Review and close lease agreements, confirm customer identification, collect payments, and obtain customer signatures.
• Contact customers who have not renewed merchandise agreements.
• Maintain customer contact by phone and through home visits.
• Manage the accounts staff to achieve daily, weekly, and monthly department goals.
• Clean and certify merchandise personally returned by customers at the cleaning station.
• Complete and maintain the weekly vehicle maintenance sheet and daily route sheets.
• Load, secure, and protect products in the company vehicle.
• Safely operate a company vehicle.
• Assist the Sales Team as needed.
• Perform other reasonable duties requested by management.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with contribution matching.
• Career training.
• Performance incentives.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed