Customer Accounts Manager
About The Position
Aaron’s Customer Accounts Managers lead the customer accounts department, with the primary goal of achieving company standards for collections and lease renewals. They influence team performance to help customers achieve ownership of their merchandise and support store operations through responsibilities directed by the General Manager. The role involves leading daily, weekly, and monthly revenue and renewal goals; maintaining customer account records; building customer relationships; managing collections and renewals; and supporting operational and sales activities. The position requires operating a company vehicle and may involve contacting customers by phone or making home visits.
Requirements
- Strong interpersonal and communication skills.
- Ability to demonstrate empathy and listen attentively.
- Ability to explain information clearly and handle difficult conversations.
- Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
- Uphold the Aaron’s Brand and protect company assets.
- Must be at least 21 years of age in the United States or at least 18 years of age in Canada.
- Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
- Must be able to be DOT certified if required at the position’s location in the United States.
- Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
- Able to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.
Nice To Haves
- Retail/customer service management experience.
- High school diploma, GED, or equivalent.
- High energy with the ability to effectively perform all functions of the store.
- Proper telephone etiquette.
- Maintain a professional appearance.
Responsibilities
- Lead the customer accounts department to set and achieve daily, weekly, and monthly revenue and renewal goals.
- Maintain accurate customer account records in the store system, including payment appointments and account history.
- Build strong customer relationships to support ownership goals and drive sales.
- Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
- Maintain accurate daily route sheets and weekly maintenance sheets.
- Load and appropriately secure product, and safely operate the company vehicle.
- Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
- Support the sales team as needed.
Benefits
- On Demand Pay through Dayforce Wallet.
- Career advancement opportunities.
- Paid time off, including vacation, sick time, and holidays.
- Sunday off plus one day off during the week.
- Medical, dental, and vision insurance.
- Health Savings Account and Flexible Spending Accounts (United States only).
- 401(k) plan with contribution matching (United States only).
- Employee Assistance Program with access to mental health resources and life coaching.
- Employee Purchase Program.
- Performance-based incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
