Customer Accounts Manager

Aarons•Deming, NM

About The Position

Aaron’s Customer Accounts Managers lead the customer accounts department, with the primary goal of achieving company standards for collections and lease renewals. They influence team performance to help customers achieve ownership of their merchandise and support store operations through responsibilities assigned by the General Manager. The role includes leading account goals, maintaining customer records, building customer relationships, managing collections and renewals, and assisting with operational and sales activities.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
Uphold the Aaron’s Brand and protect company assets.
Passion for making a real difference in the lives of others and building strong personal connections.
Must be at least 21 years of age in the United States or at least 18 years of age in Canada.
Valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory motor vehicle record.
Ability to be DOT certified if required at the position’s location.
Ability to work varying hours between 8:00 a.m. and 9:00 p.m.
Ability to lift up to 50 pounds independently and up to 300 pounds with assistance and appropriate equipment and/or another associate.

Nice To Haves

Retail or customer service management experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Lead the customer accounts department to set and achieve daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build strong customer relationships to support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products, and safely operate the company vehicle.
Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
Support the sales team as needed.

Benefits

On-demand pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts.
401(k) plan with contribution matching.
Employee Assistance Program, including access to mental health resources and life coaching for employees and covered family members.
Employee Purchase Program.
Performance-based incentive pay.