Customer Accounts Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Sierra Vista, AZ

6d•$18 - $20

About The Position

Aaron’s Customer Accounts Manager leads the customer accounts department, focusing on meeting company standards for collections and lease renewals. The role influences team performance to help customers achieve ownership of their merchandise and supports store operations through responsibilities assigned by the General Manager. The position pays $18.00 to $19.50 per hour and is eligible for performance-based incentive pay. The schedule may vary between 8:00 a.m. and 9:00 p.m. The role includes customer contact by phone and, when required, home visits, as well as loading and securing products and safely operating a company vehicle.

Requirements

Strong interpersonal and communication skills.
Ability to demonstrate empathy and listen attentively.
Ability to explain information clearly and handle difficult conversations.
Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
Uphold the Aaron’s brand and protect company assets.
Passion for making a difference in others’ lives and building strong personal connections.
Must be at least 21 years of age in the United States or at least 18 in Canada.
Valid driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory driving record.
Ability to be DOT certified if required at the position’s location in the United States.
Ability to work varying hours between 8:00 a.m. and 9:00 p.m.
Ability to lift up to 50 lbs. independently and up to 300 lbs. with assistance and appropriate equipment and/or another associate.

Nice To Haves

Retail or customer service management experience.
High school diploma, GED, or equivalent.
High energy and ability to effectively perform all store functions.
Proper telephone etiquette.
Professional appearance.

Responsibilities

Lead the customer accounts department to achieve daily, weekly, and monthly revenue and renewal goals.
Maintain accurate customer account records in the store system, including payment appointments and account history.
Build customer relationships that support ownership goals and drive sales.
Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
Maintain accurate daily route sheets and weekly maintenance sheets.
Load and appropriately secure products and safely operate the company vehicle.
Support the General Manager with operational functions, including customer account recommendations and closing lease agreements with customers.
Support the sales team as needed.

Benefits

On Demand Pay through Dayforce Wallet.
Career advancement opportunities.
Paid time off, including vacation, sick time, and holidays.
Sunday off plus one day off during the week.
Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Accounts (United States only).
401(k) plan with contribution matching (United States only).
Employee Assistance Program, including free access to mental health resources, life coaching, and other support for team members and covered family members.
Employee Purchase Program.
Performance-based incentive pay.