Account Manager (Renewals & Growth)

Motorola Solutions•Richardson, TX

2d•$80,000 - $90,000•Remote

About The Position

The Account Manager (AM) for Theatro is a pivotal role focused on the long-term success and expansion of our enterprise partnerships. In this role, you aren’t just managing a list of names; you are the primary architect of account retention and the engine for revenue growth. Your mission is to secure service renewals, deepen client relationships, and aggressively drive upsell opportunities by identifying unmet needs that our application suite can solve.

Requirements

Bachelor's Degree with 2+ years of sales experience OR 4+ years of sales experience
Travel Requirements 25-50%

Nice To Haves

A proven track record in Account Management where you have consistently met or exceeded upsell/cross-sell quotas.
Demonstrated ability to navigate complex, multi-layered enterprise organizations and influence executive stakeholders.
Experience managing complex renewal negotiations, including price increases, multi-year extensions, and MSA updates.
Ability to articulate the value of SaaS applications and mobile communication software to both technical and non-technical audiences.
Strong skills in using data and usage metrics to build a compelling business case for expansion.
Salesforce or HubSpot proficiency for pipeline management.

Responsibilities

Take full ownership of the renewal cycle for a portfolio of Enterprise Accounts. You are responsible for ensuring zero churn and securing long-term service commitments.
Actively identify opportunities to increase account MRR (Monthly Recurring Revenue) by introducing new features, premium modules, and expanding subscribers within existing accounts.
Serve as the high-level commercial lead for current accounts. You will build and maintain deep relationships with C-level executives to ensure Theatro remains a core part of their digital transformation strategy.
Develop and execute comprehensive "Success & Growth" plans for each account. You will work in lockstep with the customer experience and operations team to bridge the gap between daily account health and long-term account strategy.
Partner with Solution Engineering and Product Management to relay client feedback for future app development and work with Sales Ops to ensure seamless contract execution and credit management.
Maintain a rigorous renewal and expansion pipeline.
Provide accurate weekly and monthly forecasts on growth targets and renewal health.
Conduct regular Business Reviews (QBRs) with key decision-makers to demonstrate ROI and surface new business requirements that align with our evolving application portfolio.
Stay ahead of industry trends and Motorola Solutions’ evolving portfolio to position Theatro as the premier communication layer for the modern workforce.