Manager, Renewals

Wasabi Technologies

3d•$140,000 - $170,000

About The Position

Wasabi’s Manager, Renewals is a key member of the Sales Team responsible for leading, coaching, and scaling our renewal function at a critical stage of growth. This role will be responsible for driving renewal outcomes such as ARR and NRR, improving forecast accuracy, and building a structured, repeatable renewal motion across both our Channel and Direct business segments. The Manager, Renewals will partner closely with Customer Success, Sales and Enablement to standardize processes, improve visibility into renewal performance, and enable the team with the tools, training, and structure needed to drive consistent, scalable results. The ideal candidate is passionate about customers and thrives on creativity, collaboration, and delivering exceptional customer experiences.

Requirements

Bachelor’s degree required.
7+ years of sales experience in SaaS, cloud, or technology with a strong focus on renewals and retention
Prior track record of managing complex renewals and achieving high retention rates
3-5+ years' experience leading, mentoring, or building sales or renewals teams with a focus on performance management and development
Strong commercial acumen, including experience with contract negotiation, pricing strategy, and renewal structure
Experience owning or contributing to renewal forecasting with a high degree of accuracy
Experience working with Salesforce and driving accuracy to support management and reporting
Strong organizational and execution skills, with the ability to manage multiple priorities in a fast-paced environment
Passion for building scalable processes, improving operational efficiency, adopting automation, and creating customer-centric experiences
Experience working with channel partners, distributors, or resellers strongly preferred

Responsibilities

Lead, coach, and develop a team of Renewals Managers, driving performance, accountability, and career growth
Establish clear operating rhythms, KPIs, and expectations across the renewal function
Build a high-performing team through structured onboarding, training and ongoing enablement
Manage the end-to-end renewal motion, including contract renewals, re-negotiations, and retention strategy across a growing customer base
Establish and enforce a proactive renewal model that engages customers 6+ months ahead of renewal to identify risks, commercial considerations, and opportunities
Ensure consistent, on-time execution of renewal processes and contract completion across North America accounts
Own renewal forecasting accuracy and Pipeline visibility across regions
Implement consistent reporting and operation cadences to improve leadership visibility
Track and analyze renewal performance, clearly separating retention (ARR), expansion drivers (NRR), and gaps to achieving plan
Guide the team in managing larger, complex customer and stakeholder engagements, including executive and C-level relationships
Support strategic account planning to maximize retention and long-term customer value with internal teams and external partners, including Distributors and Value-Added Resellers
Collaborate with distribution partners and resellers to support partner-led renewal
Ensure all Renewal Opportunities in Salesforce (SFDC) are up-to-date and accurately reflect the current status.
Meet or exceed team retention and renewal sales quotas (quarterly and annually)
Proactively assess and mitigate customer churn risk.
Build and standardize scalable renewal process, playbooks, and workflows
Improve operational efficiency through segmentation, automation, and streamlined processes