Account Manager - Australia

Nivoda

1d•Remote

About The Position

Nivoda is seeking an Account Manager for Australia & New Zealand to manage and grow the existing customer base. This role is part of the APAC commercial team, reporting to the GM for North America & APAC. Nivoda is a B2B marketplace for the global jewellery industry, aiming to modernize a largely traditional sector. The Account Manager will be responsible for retaining and growing revenue from existing customers, expanding their use of Nivoda's offerings across various product categories, and ensuring customer satisfaction. The role involves regular business reviews, resolving customer issues, maintaining CRM data, and providing market insights. This is a remote-first position based in Australia, requiring strong B2B account management skills and a customer-centric approach.

Requirements

3+ years in B2B account management, inside sales or customer success, carrying a revenue or retention target
A track record of retaining and growing existing accounts — not just closing new ones
Commercial sharpness: comfortable talking margin, pricing and stock with business owners
Organised and self-directed — you can run a large book remotely without day-to-day management
Strong CRM discipline (Salesforce or similar)
Based in Australia with full working rights, able to cover AU & NZ time zones
Excellent written and spoken English

Nice To Haves

Experience in jewellery, diamonds, watches or luxury goods
Marketplace, wholesale or trading business background
Experience selling to SMB owner-operators
Comfort with data — building your own account views in spreadsheets or BI tools

Responsibilities

Own a book of ramped and tenured ANZ jewellery retailers as their primary commercial contact
Protect and grow net revenue retention across your book — spot churn risk early and act on it
Grow share of wallet by expanding accounts across categories: natural diamonds, lab-grown, melee, gemstones and finished jewellery
Reactivate lapsed and declining accounts with structured win-back plays
Run regular business reviews with your top accounts — pricing, stock, service, growth plans
Take clean handoffs from the AE as newly won customers finish ramping
Work with our operations, support and finance teams to resolve customer issues fast — deliveries, returns, QC, credit
Keep Salesforce accurate: activity, account health and revenue outlook for your book
Feed customer and market insight back into the business to shape product, pricing and supply
Occasionally represent Nivoda at trade fairs and industry events across AU & NZ